Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,474)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

November 22, 2023

Appreciate a lot for their help. Their assistant is not only helpful but just so quick and responsive. A thumbs up for Customer service

pawssprint
Malaysia
10 months using the app
Smile.io replied November 25, 2023

We are so grateful 🙏 to have you as a merchant and really appreciate your kind review. 💛

Please reach out if we can help with anything else.

Cheers

The Smile Team 🤗

February 27, 2024

Amazing! Work perfectly, great support and many opportunities! Love it, thank you

SORTE store
Brazil
Over 1 year using the app
Smile.io replied February 28, 2024

Thank you so much for taking the time to leave a review! We are happy to hear that you are happy with Smile!

The Smile Team ✨

April 6, 2024

Straight forward user interface and responsive, friendly customer service

Whimsigirl
Malaysia
Over 4 years using the app
Smile.io replied July 28, 2024

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

January 30, 2024

Starting out with Smile, everything has been smooth sailing so far. Support responds quickly and is skilled and polite in their messaging.

Apteekki 360
Finland
7 months using the app
Smile.io replied January 31, 2024

Thanks so much for the 5-star rating! It means so much and everyone here at Smile really appreciates it 🫶

Yours in Loyalty,

✨ Smile Team ✨

March 10, 2024

Great app, easy to set up and amazing support and customer service from Lynn when I needed assistance with anything.

The Empress & Wolf
Australia
3 months using the app
Smile.io replied March 14, 2024

Thank you so much for sharing, we are happy that we were able to help. We think Lynn is awesome too! 💖

If you need any help, please do not hesitate to reach out.

The Smile Team ✨

November 22, 2023

Amazing fast service and happy with the app. Would recommend for rewards for your VIP.

Lust Minerals
Australia
Almost 4 years using the app
Smile.io replied November 23, 2023

Thank you so much for the kind words and for taking the time to leave this review! We really appreciate it 💖 And we are so glad to hear that Smile has benefitted your business 😊

Please let us know if there is anything else we can do to support you!

Cheers,
Smile Team✨

November 14, 2023

Lynn who was very attentive with my reboot of Smile.io not working with my Shopify was the best more attentive help. She responded practically in real-time.

I would like to deal with her again in the future. She was that helpful and responsive.

Thanks,
Ray

UBECARD.COM
Canada
5 months using the app
Smile.io replied November 15, 2023

We appreciate you taking the time to leave us a review and that you found Lynn to be so helpful! She is an absolute rockstar and I know she will be so happy to read this 🙂

Yours in Loyalty,

✨ The Smile Support Team ✨

January 31, 2024

Hello,

The customer service provided was awesome and she knew what i was telling her and was able to help me really quick.

ONSET
United States
11 months using the app
Smile.io replied February 1, 2024

Thank you so much for your kind words and for taking the time to leave this review 💛 It was awesome chatting with you!

Lisa - Smile Team✨

January 27, 2024

Lynn, is very knowledgeable, quick to respond and solve the problem I was having with my Smile reward program. It took her no time to provide guidance instructions that was easy to follow. I was very pleased with the help I received. Thank you!

Teresa's Fashionista LLC
United States
8 months using the app
Smile.io replied January 31, 2024

Thank you so much for your review. We agree that Lynn is awesome! 🤩 Please reach out if we can help with anything else 🙏

Cheers
The Smile team 🤗

July 11, 2024

التطبيق قوي وجميل وبخطوات سريعة وسهله يتفعل معك على المتجر رائع ، والافضل انه سهل واذا واجهت مشكلة دعم سريع يتحاوب معك وبالتواصل تحية لJade

WAVE SHOP
Saudi Arabia
About 2 months using the app
Smile.io replied July 12, 2024

Thank you for your lovely review - we are so pleased Jade was able to give you great service!