Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,526)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty and rewards system that boosts customer retention and engagement. They find it easy to set up and use, with features like customizable rewards and loyalty landing pages enhancing the shopping experience. The free version offers significant value with ample customization options. Customer support is praised for being responsive and attentive, often with specific staff members commended, highlighting the personalized service provided.

August 31, 2016

looks like a good way for customer loyalty

Koala Kollection
United States
2 days using the app
Edited June 30, 2020

I joined the paid 49$/month plan for one reason , which is to be able to hide/show loyalty program icon on specific pages. Then I realized that this feature is not working even on the paid plan. Although the team is responsive via email (which is not solving the problem). I need a live support to solve the problem , else it is a waste of time effort (yet , I am still optimistic and expecting the problem to be solved)

Note: This review might change depending on the app experience

Brandat Outlet LLC
United Arab Emirates
2 days using the app
Smile.io replied June 30, 2020

Hello! Thank you for your review. We've sent over an email to help out with this. Our live chat is available from 9-5EST Monday to Friday! Look forward to chatting with you! 😄

October 21, 2020

We are launching our first ever rewards program and so far this app works just the way we wanted it to. Customer service was very helpful with any questions we had!

Mariana USA
United States
2 days using the app
Smile.io replied October 21, 2020

Thank you so much for using Smile! We're glad our team was able to help out! 😄

Edited January 9, 2019

This is a great loyalty scheme. Set-up is very simple and well thought out and you can be live with a very nice looking program within 30 mins. It's also a good value app. Great support from the team too.
Thanks!

Aminoman
United Kingdom
2 days using the app
October 21, 2016

Only just applied this app, it was straight forward and explained everything i simple terms, great when time is money. Thank you

Handcrafted By Naomi
United Kingdom
2 days using the app
October 27, 2023

Very good support.

PAWSS
Malaysia
1 day using the app
Smile.io replied October 30, 2023

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!


Smile Team ✨

November 7, 2016

have not had a chance to even test run before I had to right a review empressglowco.com

Empressglow Co
United States
2 days using the app
April 8, 2016

My customers are going to love this app,and so do I. Very easy to set up. Thanks

Buckbuddy
United States
1 day using the app
January 20, 2021

The support team is really nice, they enabled the API feature for me so I wouldn't have to pay $599. These guys are the best, and they understand my problem. They did not try to rip me off like other apps, indeed. Now I will always use smile for my other brands too!!!!

Harford Road Liquors
United States
1 day using the app
Smile.io replied January 20, 2021

Thanks so much for the review 🌟So happy to hear we were able to help you get the most out of Smile and you received the support you needed from our team!

August 17, 2022

Smile was the third loyalty app that I downloaded to try in my shop and it's the GREATEST!!! I had one quick question and Joshua was f**king amazing and offered the best customer service (and laughs) that I needed this morning.
This app is the best one that I have found yet, I highly recommend and the customer service is above and beyond! Happy AF with Smile :)

AromaSarapy
Canada
1 day using the app
Smile.io replied August 17, 2022

Thank you so much for my favorite review of all time! 😍 You yourself are also quite amazing, and I thoroughly enjoyed our chat! Glad I was able to assist and elated to hear that Smile is rocking the Casbah! 💪 A real pleasure chatting today my friend! 🌈

Cheers,
Joshua - Smile Team 🧙‍♂️