Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,484)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

October 26, 2021

manca la possibilità della traduzione in italiano!!!! Per il resto e una buona app. Ancora non ho avuto il piacere di vederla in funzione ma spero che parti presto

Trigioshop
Italy
20 days using the app
Smile.io replied October 26, 2021

Hi there,

Thanks for sharing your open and honest feedback.

Our translations feature is still relatively new, so we're still learning which languages will provide the most value to our merchants.

While we don't yet officially support Italian, it looks like we've provided you with access to a workaround that would enable you to manually translate some parts of the app.

I've sent a follow-up email to see if we can help any further with this :)

June 23, 2022

I'm so excited about the Smile app! Easy to set up and whenever I had a question, the Smile team (love Tess!) was there to help!

Rustic Blessings
United States
About 16 hours using the app
Smile.io replied June 24, 2022

Thank you for taking the time to leave a review! We are glad you found setup a breeze! 😀 We love Tess too, she is amazing! ✨

Cheers,
Joshua - Smile Team 🧙‍♂️

Edited December 2, 2021

There are some rare occasions where you get to interact with true greatness. Smile is one of those companies where I got that feeling. They've kept it simple and understandable, but as you dive in you understand that they also are insanely powerful. What adds to the experience is the feeling that they really got your back through the support content and a knowledgeable and empowered customer support team. We're growing our customer loyalty like crazy with Smile. Only thing on our wishlist is better multilingual support.

Volant Norge
Norway
About 16 hours using the app
Smile.io replied December 3, 2021

Thank you for your incredibly kind words. you are making us blush 😌 Our goal is to make an app that is simple but empowering for merchants and rewarding for customers. We are delighted you think we are on the right track. Multilingual support is on our wish list too and is something we are hoping we can add soon.

-Smile Support

July 5, 2022

5 star customer service and very good App that is perfect for our online business on wines and spirits

Spades Wines & Spirits
Malta
About 16 hours using the app
Smile.io replied July 5, 2022

Thanks for the kind review, glad I was able to help! We look forward to helping you keep everyone in good spirits!🍷

Cheers,
Joshua - Smile Team 🧙‍♂️

June 1, 2016

Really great and easy to use!! Love that it's free. Thank you!!

Theristes
Thailand
About 16 hours using the app
August 17, 2017

One of the best apps in the app store

Marko Ge
Georgia
About 16 hours using the app
May 9, 2016

Great user friendly for first time user

Ataahua Kids
Australia
About 16 hours using the app
April 11, 2017

Very easy to install and setup. It works like a charm. I hope it will help us to grow our Name label business in the UK.

Stickeroe Co Uk
Netherlands
14 days using the app
May 31, 2016

So far, this app has proven excellent. Easy to set up, some reasonable defaults, clear documentation.

Vins Et Fromages
United Kingdom
13 days using the app
June 5, 2016

i Like this program a lot. It should be very helpful with my hemp company. We make non psychoactive extracts from cannabis and have been having trouble spreading the word because the FDA won't allow us to say much about cannabidiol. We are looking forward to showing the world our cbd crystals and terpenes with this great app!

Phytodabs
United States
13 days using the app