Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,484)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

November 9, 2021

I used this app for my client and it real helps me a lot . great technical support. Good job!!!!!!!!!!!!!

Next Miracle Nutrient
Hong Kong SAR
13 days using the app
Smile.io replied November 9, 2021

Thank you so much for taking the time to leave us a review 💖 We're so glad we were able to help!

September 7, 2017

I recently just installed and I'm still in the process of setting it up to work with my store . . . but I reached out to customer support through the app and chatted with a girl named Maggie. She was super helpful and knew exactly how to solve the issue I was having. If the app is anything like their customer service, I think this is going to be a good fit.

That Sound
United States
About 15 hours using the app
October 3, 2019

What a nice app!! It is very easy to get started and use this app. It is also a very nice looking app. You can definitely download this app, you will be happy!

The Silver Goose
South Africa
About 15 hours using the app
Smile.io replied October 3, 2019

Thank you so much for the five-star review and the recommendation to others! 😃

April 29, 2016

Was nice and simple to use, plus they allow you up to 500 customers for free. witch is more then enough for our store for now.

5 Brothers Vape Co 2
Canada
About 15 hours using the app
April 28, 2016

So far, so good..... just launched today so we will see what happens. easy to set up though and I think customers will like it.

The Cinchy Cowgirl
United States
About 14 hours using the app
May 27, 2021

havent used it yet, looks promising. I was asked to review this like right after I installed so I don't have much to say.

shopmilanajewelry
United States
About 14 hours using the app
Smile.io replied May 27, 2021

Welcome to Smile! Thanks for taking the time to leave us this early review - don't hesitate to reach out to our team if we can help with the setup process at all :)

April 7, 2017

Yet to explore the app. Looking forward to trying it and having a positive experience. So far, it has been good.

Junoclothingsl
Sri Lanka
12 days using the app
June 1, 2021

Customer service is friendly and quick to respond! Please consider Clover integration so we can use the same loyalty rewards to customers in the store with POS!! Would be great :)

Lolita Dessert Club
United States
12 days using the app
Smile.io replied June 1, 2021

Thanks so much for your review 💖
We'll definitely pass along your suggestion of the app integration to our product team!

May 23, 2023

I have been looking into a loyalty app for some time, and after fair bit of research, have settled on Smile. It ticks every box we need, and whilst not cheap, it seems to offer better value than much of the competition.
On top of that it seems pretty straightforward to use, and the staff I have dealt with have been super helpful and patient.

Suzannah London
United Kingdom
About 13 hours using the app
Smile.io replied May 23, 2023

Thank you so much for taking the time to leave us a review and for your feedback. We really appreciate it and take it on board. We look forward to helping you in the future.

Cheers

The Smile team

October 2, 2016

It is easy to understand and the free starting plan is great! It would have been better if a little bit of design customisation options can be given for the free plan. Otherwise, it is really a good application to attract customers.

Minijon
Singapore
12 days using the app