Smile: Loyalty & Rewards
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (6,519)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.
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We are so sorry to hear that your experience wasn't up to our usual standards. A member of our support team has reached out via email to learn more about your experience!
Great friendly support, and has all the features you can expect! Special thanks to JOANA from customer service team who helped me resolve some technical issues on my theme.
The pricing is a bit steep though .. for a small business. And especially some important features are locked in for higher tiers.
Thank you for your review and feedback about our pricing - we appreciate your honesty. We are really happy to hear that Joana gave you some great service!
Amazing fast service and happy with the app. Would recommend for rewards for your VIP.
Thank you so much for the kind words and for taking the time to leave this review! We really appreciate it 💖 And we are so glad to hear that Smile has benefitted your business 😊
Please let us know if there is anything else we can do to support you!
Cheers,
Smile Team✨
Starting out with Smile, everything has been smooth sailing so far. Support responds quickly and is skilled and polite in their messaging.
Thanks so much for the 5-star rating! It means so much and everyone here at Smile really appreciates it 🫶
Yours in Loyalty,
✨ Smile Team ✨
Amazing! Work perfectly, great support and many opportunities! Love it, thank you
Thank you so much for taking the time to leave a review! We are happy to hear that you are happy with Smile!
The Smile Team ✨
Hello,
The customer service provided was awesome and she knew what i was telling her and was able to help me really quick.
Thank you so much for your kind words and for taking the time to leave this review 💛 It was awesome chatting with you!
Lisa - Smile Team✨
Lynn, is very knowledgeable, quick to respond and solve the problem I was having with my Smile reward program. It took her no time to provide guidance instructions that was easy to follow. I was very pleased with the help I received. Thank you!
Thank you so much for your review. We agree that Lynn is awesome! 🤩 Please reach out if we can help with anything else 🙏
Cheers
The Smile team 🤗
This is an impressive app with great functionalities. Jade from customer support had a lot of patience with me during the onboarding and helped me excellently.
It's not worth 1 star less but please Smile team add the Dutch language as soon as possible. (now it's mixed dutch & english in the app and that looks noobish)
Thank you so much for taking the time to leave this review! Jade is truly one of the stellar member of our team.💖
For the translation, we'll be sure to send this over as feedback to our product team for you! We'll let you know if this becomes available :)
Lynn - Smile Team ✨
Thank you for following up to be sure I have what I need.
It's our pleasure! Thank YOU for taking the time to leave us a review - it means so very much 🙂
Yours in Loyalty,
✨ The Smile Support Team ✨
Great app, easy to set up and amazing support and customer service from Lynn when I needed assistance with anything.
Thank you so much for sharing, we are happy that we were able to help. We think Lynn is awesome too! 💖
If you need any help, please do not hesitate to reach out.
The Smile Team ✨