Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,480)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

Edited November 27, 2016

Lacks some of the features that I want to offer my customers. Too inflexible for my needs.

Jack Wagon Coffee Co
Canada
9 days using the app
August 10, 2016

Love this simple little app!

Fresh Kids Clothing
Canada
6 days using the app
June 19, 2022

So far, Smile's provided a lot of the functionality we need to support a fairly complex loyalty program and their customer service has been great! The only point of improvement I'd call out is that their APIs and dev-facing functionality could be expanded to better support the needs of a mature business.

US Birchbox Dev
United States
6 days using the app
Smile.io replied June 20, 2022

Thank you so much for taking the time to leave a review. We are so glad our team was able to provide the support that you needed :) We also appreciate your thoughtful feedback. These are great ideas that we will pass along to our Product Team. 💖

May 30, 2016

Great program for my thebestheadphone.com store

Thebestheadphone
Finland
About 7 hours using the app
June 3, 2021

So far so good. Haven't seen the full experience quite yet but, very intuitive and seamless. Easy to install and configure. Love the simplicity and rewards available!

eastsidehype.com
United States
About 6 hours using the app
Smile.io replied June 5, 2021

Thanks so much for the 5-star review 🌟

October 7, 2019

So bad that such an app can not be used in another language than English. Obviously, it isn't stated anywhere before you start to setup everything.

La Bombilla
France
8 days using the app
Smile.io replied October 7, 2019

Thanks for the feedback! We've sent an email your way 🙂

March 11, 2017

so far so good, this will be a help to my business

Xpresswigs
United States
About 6 hours using the app
September 28, 2022

merci bcp très gentil j'ai adoré le service à la clientèle merci bcp bcp bcp encore une fois :) merci

Lestrouvaillesdejen
Canada
About 6 hours using the app
Smile.io replied September 29, 2022

Thanks for your kind words! We appreciate you and are overjoyed to hear of your positive experience with our customer service team! 😍

Merci pour vos mots gentils! Nous vous apprécions et sommes ravis d'apprendre votre expérience positive avec notre équipe de service à la clientèle ! 😍

Cheers,
Joshua - Smile Team 🧙‍♂️

August 19, 2016

Seems to be easy enough to use! Just trying the free level for now.

Southern Life Apparel
United States
5 days using the app
May 20, 2016

We LOVE this app! It does what it says on the tin and more

Ochil Fudge Pantry
United Kingdom
About 6 hours using the app