Smile: Loyalty & Rewards
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (6,480)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.
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Super easy to setup and install. We were able to install and setup the program within 20 minutes. (Note: We did download Smile's whitepapers on setting up a referral/rewards program so we knew what we wanted to do ahead of time).
Support is fantastic too! I had an issue logging in the next day which required the developers to code and release a fix - and they did so within minutes (fastest development and release I have ever seen)!
The only reason for the 4 stars instead of 5 is we are on the free plan which limits us from being able to connect with Mailchimp to keep customers updated on their rewards points. We will likely move to a paid plan by mid-year, but it would be really helpful if the free plan allowed us to add our logo and connect with Mailchimp as a base (i.e. allow 2 app connections on the free plan vs 1). Local small businesses need a starting point that works so they can generate enough revenue to grow into your paid plans. Just something to consider
nice, im jus starting not sure if its gonna work
Seems like the app would be easy to use if you are starting from scratch. I am trying to convert from another loyalty program to Smile. The app description claims this is possible but I cannot figure it out. I have submitted two help requests and have not received a response.
Thank you so much for taking the time to leave a review! I'm so sorry that you haven't received our response - We've reached out via email to help out with this 💖
I tried many apps available but this one is the best one so far. I love the flexibility of being able to customized the points as I need. Also love how members can earn points by sharing on social media. Am new to it, but so far so good. I just wish I was able to edit the amount of times they can earn points on social media from time to time. Also would like to be able to reward a set amount of points for each month.
Super app! tout fonctionne TB! Le service client est vraiment réactif. J'attends de voir ce que ça donne maintenant niveau performance!
Thank you so much for taking the time to leave us a review, we really appreciate your feedback! It was a pleasure speaking with you, we look forward to helping your rewards program hit interstellar orbit! 🚀
Cheers,
Joshua - Smile Team 🧙♂️
Loved the app and its features but I had to uninstall it because it slowed my site down significantly :( I have 5,000 images on my site so every KB counts! Definitely, use this app again with my other businesses! Thanks for the FREE plan though :)
Thanks so much for sharing this! Feedback really helps ensure that we can provide the best experience possible for all of our merchants. We'll be in touch to chat more about this :)
Great app, easy to use, does a great job integrating into the theme. Would highly recommend this app based on what is possible through the free tier.
Thanks for the review! Glad to hear you've found Smile to be amazing 🤩
Can't be an option for small businesses, since you have to pay $199 per month if you have less than 10000 customers. $400 if you have less than 25000 customers. Also like and share buttons doesn't work properly, i created thousands of points for myself without sharing anything.
It is a great app, but as I am a small business who is just starting out and I know that I will have over 2000 customers as I am an online and in-store seller it would have costed way to much for me to justify, I have had to go with a different app that offers unlimited active customers and still at the same price as the small business deal this app offers.
This App offers a great rewards program but I think they they may need to rethink the asking price per month or offer more active customers for what they class as a small business.
It seems like a great app but I cant figure out how to change anything on it. It wont allow me to so if it were a little easier to figure out I'd give 5 stars.