Overall rating
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, seamless integration, and customizable rewards program. It's recognized for effectively driving customer loyalty and boosting sales, with a positive impact on customer engagement and retention. Merchants value the responsive customer service during system outages or data delays. The app is praised for its affordability, value for money, and low maintenance. Its adaptability to various business needs is also highlighted.

December 4, 2018

unfortunately you can't integrate with anything unless you pay $50 , bit of a joke really, how can a new store get going like this?

United States
2 months using the app
June 18, 2021

Setup everything and tried reading articles but not able to see any mail or notification on confirmation page or any thing tries creating account, becoming member but not able to get points on placing order. If I am not able to see it then how will out customer gonna notice day. then it will be a total waste

About 2 months using the app
Smile.io replied June 18, 2021

We're so sorry to hear that you didn't have a nice experience :( We've sent over an email to you to help out here. We'll do our best to get this sorted for you!

May 10, 2019

over priced not doing the job we will try one of the competitors with better price options and same tools

Everyday Medical
United States
About 2 months using the app
Smile.io replied May 13, 2019

Thank you for the feedback! We've sent an email your way :)

November 27, 2018

Does anybody know if the points can expire? I haven't tried it yet because we need this feature before we make any decision. Can anybody help me?

Paulie Clothing
United Kingdom
About 2 months using the app
October 1, 2017

It seem like a good App but the set up is not easy for a novice person

United States
About 1 month using the app
Edited October 19, 2020

The app works quite seamlessly, but since language can not be translated, the app is rather useless for international businesses. A true shame, since adding a translation option should not be such a difficult task. Adapting shops to local markets is essential in modern e-commerce, and therefore I can not recommend this app.

Karmameju Skincare
About 1 month using the app
Smile.io replied October 19, 2020

Thank you for your candid review! We really value and appreciate this honest feedback. We've sent an email your way with some additional information.

May 19, 2016

Horrible product. Stay away. I have installed it and tried to use it, but I keep getting errors when trying to log into their system. I have tried changing my password and I get caught in an endless reset loop, with the new password not working. I have tried contacting them and gotten no reply.

United States
About 1 month using the app
January 30, 2020

So far the app seems to not work. It signed up customers as members on install that don't have accounts. My biggest repeat customer who has an account is only a candidate. Sent support got 1 email back and no further reply's or fixes.

United States
27 days using the app
Smile.io replied January 31, 2020

Thanks for leaving a review. I'm really disappointed to hear that Smile isn't working for you, that's not the experience we like to offer. I've sent you an email so that we can get this fixed!

May 28, 2017

When click on Reward Program and Create Account, it will take the customer to the HOME PAGE! NO ACCOUNT CREATION ALLOWED!!!

23 days using the app
April 7, 2020

Es buena la app, solo que mucha informacion para el cliente no se puede poner en español, no hay forma

HSD Sports Nutrition
22 days using the app
Smile.io replied April 7, 2020

Thank you for your review :) We'll sent you over an email to help out!