Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,612)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and increasing order values through its customizable loyalty programs, including points, referrals, and VIP tiers. They praise its user-friendly interface, seamless Shopify integration, and reliable performance. The support team is also commended for their quick and effective responses, making it a valuable tool for enhancing customer loyalty and streamlining business operations.

Edited August 22, 2024

I had to wait a while for an agent but once Brandon was available, I had all my questions answered quickly.

Froghollow
United States
Over 7 years using the app
August 18, 2017

Better than the other app I tested out and got charged almost $150 for losing money.

Kevencraftrituals
United States
About 7 years using the app
February 2, 2017

Seems good so far, having a difficult time editing how to earn points though.

Pirates Pigtails
United States
About 7 years using the app
September 23, 2015

Great rewards app, needs a few more features in the free subscription.

Theplayground
Australia
Over 6 years using the app
November 8, 2022

Fantastic App , prompt customer service when i needed it ! Integrates well with Klavigo and Shopify

Double C Saddlery Australia
Australia
Over 6 years using the app
Smile.io replied November 8, 2022

Thank you so much for taking the time to leave a review, super glad we could help today :) - Jade <3

February 16, 2019

Great app, easy to integrate, beyond over priced. They hold a bit of a monopoly on the market and they sure milk it.

Crumble Candle Co.
United States
About 6 years using the app
Smile.io replied March 26, 2019

Thank you for reaching out and for the valuable feedback!

January 25, 2017

Was quite easy to set up for a first time user, hopefully will bring more customers to my store.

Cns Designs
Australia
Almost 6 years using the app
Edited January 21, 2017

This is very tough to review because I give the free version 5 stars. What an amazing program! Very well done and so cool but the jump to the next level after free is insane. From FREE to $60/month .... $200/month ... $400/month!!!???

I was expecting you can have the free version and after that you could perhaps just pay $60 to unlock the next level, but $60 a month!? I think the company would actual generate more profit selling 1 time upgrades over monthly plans. I just couldn't imagine spending $400 a month on this. A retailer must now sell an additional $1,000 in revenue per month just to break even on this plan and then more to turn a profit. I can't even use my own logo with the free version and I couldn't imagine spending $60/month. Great idea but for at least $720 a year just so I can have my own logo displayed I don't see the value in that.

Sunglassshack
United States
Over 5 years using the app
August 5, 2016

Super stoked to be using this app! Easy to use - can't wait to see the results!

Xo,
Wildflower

Wildflower Long Island
United States
Over 5 years using the app
Edited October 30, 2024

I vetted a few different rewards programs and landed on Smile. It has all the features I need and customer service is always helpful.

Seek & Swoon
United States
Over 5 years using the app
Smile.io replied March 15, 2022

Thank you so much for taking the time to leave us a 5 star review :)

We are super happy our customer support has been helpful!

If you need any further assistance, feel free to reach out! <3

- Jade & The Smile Team