Reviews (6,090)

Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its variety of features like a Loyalty Landing Page and Points on Product Page. It's praised for its easy setup, seamless business integration, and low maintenance. The app's customer service is highly commended for its responsiveness and helpfulness. Merchants have seen a positive impact on sales and customer loyalty. Despite some concerns about pricing, the team is often willing to find suitable solutions. Its continuous innovation and user-friendly interface make it a top choice for managing loyalty programs.

March 20, 2024

Awesome customer service, quick response time, but most importantly - pointed me to the right solution.

Morning
Singapore
Over 5 years using the app
Smile.io replied March 21, 2024

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏

Yours in Loyalty,

✨ The Smile Support Team ✨

May 18, 2024

Andreandana was very helpful and resolved our problem quickly, thank you so much!

DLA Cosmetics
United States
Almost 3 years using the app
Smile.io replied May 21, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!


Smile Team ✨

May 12, 2024

The Smile.io app has been instrumental in enabling us to connect with and reward our customers across various platforms, including online and point-of-sale systems.

The administrative interface is user-friendly, and the support team is responsive, providing timely solutions primarily via email, which works well for us. We highly recommend this app to all businesses.

Mmmm! Singapore
Singapore
2 months using the app
Smile.io replied May 15, 2024

Thank you for your review! We are so glad we've been able to help both your online and in store customers :)

June 4, 2024

The support guys at Smile are always responsive and very helpful in answering any questions that crop up from time to time.

Cycology Clothing UK
United Kingdom
About 1 year using the app
Smile.io replied June 7, 2024

! We really appreciate the kind words 🙏 Thanks for the review!

Yours in Loyalty,

✨ The Smile Support Team ✨

April 5, 2024

I was having some major problems and she was absolutely AMAZING!! She went into my account and fixed everything that needed fixed. She was very kind and answered all of my questions as well.

TL Wigs - Wigs and Toppers
United States
Over 1 year using the app
Smile.io replied April 8, 2024

Thank you so much for taking the time to leave this review! We're so glad to hear that you had a great experience with the Smile support team 🤩

Please don't hesitate to reach out if we can help with anything else.

Cheers!

- Smile Team ✨

February 14, 2024

We have been using Smile for a couple of years now and it has been working well for us.
Support has always been responsive and helpful when we have had questions or issues.
I would like to see the option for retailers to be able to create their own ways to earn. Such as giving double points on certain products. Or giving extra points for selecting Click + Collect on their order for example.
We have tiers for our customers and would love to see this push across to shopify so we don't have to manually tag our customers which can be time consuming.
Would also love to see the option for better bespoke design with the templates so it is more on brand/inline with our own look.

Overall, it does work well.

Obus Online
Australia
Over 3 years using the app
Smile.io replied February 18, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

We'll be sure to send this over as feedback to our product team for you! We'll let you know if this becomes available :)

Smile Team ✨

May 1, 2024

Super happy with this app and so are our customers

MEAT ME AT HOME
United Kingdom
Almost 6 years using the app
Smile.io replied May 6, 2024

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏

Jade & ✨ The Smile Support Team ✨

April 11, 2024

Great support. Thank you Jade for your prompt and brilliant support in resolving an issue with our referral links.

SaveCo Online Ltd
United Kingdom
About 3 years using the app
Smile.io replied April 13, 2024

Thank you for taking the time to leave this review! We're so glad to hear you're loving the app and that you had a helpful experience with Jade 🤩

May 31, 2024

Cole from support really help me solve my issue

gunamuna
United States
About 3 years using the app
Smile.io replied June 4, 2024

So pleased Cole could help you out! Thank you so much for taking the time to leave us a 5-star rating! We really appreciate it 💖

May 1, 2024

Our questions were answered very quickly and precisely! Very much appreciate such great support.

Duckfeet USA
United States
Over 1 year using the app
Smile.io replied May 6, 2024

Thank you for taking the time to leave a review! I'm glad we could help!

Angie - Smile Team✨