Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,551)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.

December 4, 2023

Great customer service, really helpful for answering my questions. Will be happy to see they improve the reward functionalities.

Rose Gentle
China
7 months using the app
Smile.io replied December 6, 2023

Thanks so much for taking time out of your day to leave us a review! We really do appreciate it and are happy to hear that our support team was able to answer your questions 🤓

Yours in Loyalty,

✨ The Smile Support Team ✨

February 8, 2024

Lynn was so patient and persistent with getting us the help we needed!

Blue Layne Boutique
United States
Over 4 years using the app
Smile.io replied February 10, 2024

WE are delighted Brandon was able to resolve your issue. Please reach out if there is anything else we can help with.

Cheers

The Smile team 🤩

January 25, 2024

When I had a question the support was very good. I got an answer very quickly and the issue was easily resolved.

Snoot Style
Australia
5 months using the app
Smile.io replied January 27, 2024

Thanks so much for taking the time to write this review! We really appreciate it 🤩

Smile Team ✨

January 16, 2024

Smile is simply the best Loyalty solution out there for Shopify. Great support

CopalaByBenRose
United States
5 months using the app
Smile.io replied January 17, 2024

Thanks for the kind words about our app and our support team! They mean so very much :)

Yours in Loyalty,

The Smile Support Team

Edited February 1, 2024

Quick answer, made me laugh with gifs LOL thanks byeeee

The Sassy Olive
United States
Almost 5 years using the app
Smile.io replied December 19, 2023

Thanks so much for taking the time to leave a review! So glad to hear that our support team was able to provide you with such great customer service. They absolutely rock 😎

Yours in Loyalty,

✨ The Smile Support Team ✨

March 21, 2024

First time using it, very satisfied! The customer service response is also very fast!

3avape
China
4 months using the app
Smile.io replied March 22, 2024

! We really appreciate the kind words 🙏 Thanks for the review!

Yours in Loyalty,

✨ The Smile Support Team ✨

November 29, 2023

Super helpful, solved our problem quickly.

MDSolarSciences™
United States
About 2 years using the app
Smile.io replied December 2, 2023

Thank you for your review we really appreciate it.

Please reach out if there is anything we can help with.

Cheers

The Smile team

January 3, 2024

The overall experience has been fantastic. The interface is user-friendly, making it easy to set up and manage loyalty programs for my customers. The app's features are well-designed, and I appreciate how seamlessly it integrates with my business operations.

Moreover, the team support has been exceptional. Anytime I've had questions or needed assistance, the Smile app team has been quick to respond and provided helpful solutions. Their dedication to customer support has truly made a positive impact on my experience with the app. I highly recommend Smile for businesses looking to implement a reliable and effective loyalty program.

Armani Gallery
Australia
6 days using the app
Smile.io replied January 10, 2024

Thank you so much for taking the time to leave this amazing review and for all your kind words about Smile and our team 💖 We really appreciate it!!

Don't hesitate to reach out if you have any questions. We're always here when you need us!


Smile Team ✨

May 18, 2024

Great experience with Joana today! She was VERY helpful in getting me all set up with the rewards program! Thank you so much!

Mademli Boutique
United States
1 day using the app
Smile.io replied May 21, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

February 5, 2024

Agent responded timely and provided the information I needed really fast.

Get Signatured
United States
11 months using the app
Smile.io replied February 6, 2024

Thank you so much for taking the time to leave this review 💛 It was a pleasure assisting you!

Lisa - Smile Team✨