Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,642)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and increasing order values through its rewards program. It features a user-friendly interface with extensive customization options, including loyalty landing pages. The integration process is smooth, and ongoing maintenance is minimal. Customer support is frequently praised for its quick and effective responses, significantly enhancing the user experience and reliability of the app.

Edited May 24, 2024

Thanks to all the support team for looking into my issues. Things seem to be working properly and I will follow up with Cole and the support team if I need further assistance.
Looking forward to good success!

Get Out And Throw Disc Golf
United States
28 days using the app
Smile.io replied May 10, 2024

Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you and we're looking forward to being on this successful journey with you 🤩

Jade, Brandon and the rest of the Smile Team✨

January 22, 2024

Lynn is great! The app is amazing! Has really helped my business continue to grow.

Kiss of Silk
United States
10 months using the app
Smile.io replied January 25, 2024

Thanks for leaving us a review! So happy to hear that Lynn was able to help you and that Smile has helped your business grow. This is what we're here for :)

Yours in Loyalty,

✨ The Smile Support Team ✨

April 24, 2024

Joana was quick, informative and responsive in helping to resolve my issue seamlessly. Thank you

CarniStore
United Arab Emirates
Over 3 years using the app
Smile.io replied April 25, 2024

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏

Joana & ✨ The Smile Support Team ✨

June 18, 2024

The plugin app is smart and easy to use, and the customer service team is quick to respond! Highly recommended!

Bestier
United States
5 months using the app
Smile.io replied June 22, 2024

Thanks for leaving a review! So very happy to hear that you're enjoying our features 🤓

Yours in Loyalty,

✨ The Smile Support Team ✨

March 18, 2024

I use to love this app in my store but it recently stopped working and I can’t figure out why.

MI Sew Cute Creations
United States
About 4 years using the app
Smile.io replied March 20, 2024

Thank you for your review. I'm sorry you are having technical difficulties. I have reached out via email to get them resolved for you.

Best regards

David

Senior Merchant Success Manager

February 14, 2024

Great customer service, super user friendly!

The Citizen and Co.
United States
About 2 years using the app
Smile.io replied February 22, 2024

Thank you for your kind review! We are so glad you found our customer service to be great and that the app is easy to use :)

We look forward to supporting your business!

-The Smile Team

March 30, 2024

Excellent app and customer care. They're ready to assist with anything and give you recommendations with anything you might need.

thrift.mt
Malta
4 months using the app
Smile.io replied April 1, 2024

Thank you so much for taking the time to leave this review! We're so glad to hear that you're enjoying Smile and that you had a great experience with the team 🤩

- Smile Team ✨

January 19, 2024

Very useful app, a great way to distinguish yourself from competitors and to increase recurring sales. Quick and useful customer support as well. Thanks!

Bricking Awesome
Belgium
3 months using the app
Smile.io replied January 21, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

February 27, 2024

Hello!! I paid the 199.00 plan but this application has many problems and I dont receive a response... the application dont save the changes, it logs me out to the panel and it dont let me working. Please, any response let me know in ecommerce@rbmrep.com

B-Fit
Mexico
8 months using the app
Smile.io replied February 28, 2024

We are so sorry to hear that your experience wasn't up to our usual standards. I have reached out via email to the address above learn more about your experience.

Karen & the Smile team.

March 1, 2024

Very easy to use and quick to get started!

We were migrating from another loyalty app and had some issues with the switch. We reached out to support and they solved the problem right away. Highly recommend!

Football Central
New Zealand
24 days using the app
Smile.io replied March 5, 2024

Thanks for leaving a review!

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨