Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,477)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

October 10, 2016

Good app so far, installation seems pretty intuitive

Cupsmith
United Kingdom
About 2 hours using the app
April 13, 2016

Easy Step Up! Nice customization options, even on the free version! It seamlessly integrates with my website! So excited to get our first rewards customers :)

Keweenaw Coffee
United States
About 2 hours using the app
June 2, 2023

So far so good. I had a quick question when I added the app to my Shopify account, and Lisa was quick to answer and offer encouragement. I'm hoping to have enough sales to upgrade one day.

Nauti Nails
United States
About 2 hours using the app
Smile.io replied June 3, 2023

Thank you so much for taking the time to leave this review! We appreciate it so much & we look forward to continuing to impress 🤩

- Lisa & the Smile Team💛

August 16, 2018

Never had a chance to launch it. Was told I could offer a Points per Product program before I signed up but after signing up and downloading app I was informed I could only do a Points per Dollar model. Sorry. Not Smiling

Whitemountainpuzzles Com
United States
2 days using the app
August 26, 2021

this app is more than perfect. very easy to use and customize. looks very neat with customer experience.

Seafood Factory
Egypt
About 2 hours using the app
Smile.io replied August 28, 2021

We're so happy to hear that 🥰
Thanks so much for leaving us this lovely review!

March 24, 2022

I had a small issue with uploading my customers previous points from my last rewards app. I hit Chat and Nicole helped me quickly figure out the problem. She told me exactly what to do to fix the problem and it worked. I successfully uploaded all my customers previously earned points, and I'm excited to set up the rest and see what Smile has to offer. It's great to know there's expert (human) help when you need it. Great so far!

Gilded Olive Apothecary
United States
About 2 hours using the app
Smile.io replied March 25, 2022

Thank you so much for the kind words! We're so happy Nicole was able to help out - she's awesome like that! 💛

October 9, 2023

I had an absolutely amazing experience with customer service, and I found the app to be incredibly easy and intuitive to use.

My Store
United States
About 2 hours using the app
Smile.io replied October 12, 2023

Thanks for leaving a review! Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

July 29, 2016

Easy to install and very easy to understand. This will be a great addition to our store and should encourage repeat customers. Thank you!

Cricket Creek
United States
About 2 hours using the app
June 21, 2016

Just set it up. Looks great. Very user friendly. Hope it works fine in future!
www.rottenrat.co.uk

Rotten Rat Apparel
United Kingdom
About 2 hours using the app
June 28, 2017

A primeira vista mim parece muito bom, vou fazer alguns testes para confirmar a minha primeira impressão

Variedades Shopping Com
Brazil
About 2 hours using the app