Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,661)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer retention and increasing order values through customizable loyalty programs, including rewards, referrals, and VIP tiers. They praise its user-friendly interface and reliability. The customer support team is frequently commended for being responsive and providing creative solutions to improve loyalty programs, significantly boosting customer loyalty and satisfaction.

April 6, 2019

Loved the app and its features but I had to uninstall it because it slowed my site down significantly :( I have 5,000 images on my site so every KB counts! Definitely, use this app again with my other businesses! Thanks for the FREE plan though :)

Zen Organic Health
Australia
5 days using the app
Smile.io replied April 8, 2019

Thanks so much for sharing this! Feedback really helps ensure that we can provide the best experience possible for all of our merchants. We'll be in touch to chat more about this :)

August 5, 2016

Can't be an option for small businesses, since you have to pay $199 per month if you have less than 10000 customers. $400 if you have less than 25000 customers. Also like and share buttons doesn't work properly, i created thousands of points for myself without sharing anything.

Totebagfactory
United States
5 days using the app
May 29, 2017

It is a great app, but as I am a small business who is just starting out and I know that I will have over 2000 customers as I am an online and in-store seller it would have costed way to much for me to justify, I have had to go with a different app that offers unlimited active customers and still at the same price as the small business deal this app offers.
This App offers a great rewards program but I think they they may need to rethink the asking price per month or offer more active customers for what they class as a small business.

That Crafty Shop
Australia
5 days using the app
July 4, 2017

It seems like a great app but I cant figure out how to change anything on it. It wont allow me to so if it were a little easier to figure out I'd give 5 stars.

Stevie Rep Ajuhl
United States
5 days using the app
October 6, 2022

We installed the app today and were able to get the help we needed to get it started and we hope to see it performing amazingly.

Back by Popular Demand Consignment inc
United States
About 4 hours using the app
Smile.io replied October 6, 2022

It was great chatting with you today. I am so glad that you were able to get set up so soon after installing! We appreciate you taking the time to leave a review and can't wait to see how your business grows with Smile! 💛 Nicole

May 31, 2022

Lisa was cheerful & helpfulCould not have asked for better! She was there on apot all day! Made things easy

Coffee Labs Roasters
United States
About 4 hours using the app
Smile.io replied May 31, 2022

Thank you so much for this lovely review 🥰 It was great chatting with you today and I'm glad I was able to help you get started on your Smile journey 🤩 - Lisaa

July 12, 2017

This app seems good, easy to manage actually!

Latinaprincess
France
About 4 hours using the app
July 21, 2021

Very very good service!!! Thanks again!! I recommend this team, this is the best application. I'm very happy to switch !!

Marée - Chandelles
Canada
About 4 hours using the app
Smile.io replied July 22, 2021

We're happy you switched too!! We'll let our team know that you appreciated their service. Thanks for using Smile 🤘

April 3, 2017

TRES BIEN J'APPRECIE C'EST CLAIR

Shopparfums
Guadeloupe
3 days using the app
October 11, 2017

Great app.. Love the features. Very nice design and easy to use.

Dezil
Seychelles
About 4 hours using the app