Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,425)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its loyalty and rewards programs, noting significant improvements in customer retention and sales. They appreciate its easy setup and management, customizable features, and the inclusion of loyalty landing pages and points on product pages. The customer support is particularly praised for being responsive and offering valuable guidance on optimizing loyalty programs.

April 9, 2016

I've just installed the app. Pretty straight forward, but the true test I guess will be seen once the app is operational with customers

Growing Footprints
Australia
About 2 hours using the app
April 26, 2017

It has great options for free plan. The problem is that to customize the "Spending Points Coupons" you have to pay. It is no problem if your webpage is in English, but if you have it in another language it is not fair. Non usable in free plan for webpages in other languages.

Nutreva
Spain
About 3 hours using the app
September 13, 2016

Fantastic loyalty program. A must.

Patrida Imports
United States
7 minutes using the app
July 6, 2016

Easy to set up and get running on my website!

The Tiny Human
United States
7 minutes using the app
November 22, 2020

This needs a lot of work. I love what you guys have done to make set up simple from an admin's perspective, but the customer experience is horrible. I want to be able to tell customers about the referral program directly and redirect them to a page to sign up. Right now everything is crammed in that widget, and it's very confusing as to how to get more details about any of the programs. After signing up, there are no directions on what to do as a follow up action. This is also not embedded into shopify at all, the customer has no idea before or after the checkout that they are accruing points or what they are worth. This needs a lot of work! Overall, this had a very low conversion rate, so we're moving to something else.

Supply Hawk
United States
About 3 hours using the app
Smile.io replied November 25, 2020

Hello there! Thank you so much for your candid review and feedback! This is so helpful for our product team to make improvements to the product. Thank you very much for this!

August 10, 2016

Quick and Simple to setup. Looking forward to seeing how it performs.

Titanic Creative Management
United Kingdom
6 minutes using the app
August 11, 2018

amazing service automating rewards and referral programs is so great

Planet Vapors
United States
6 minutes using the app
April 16, 2016

Pretty simple set up, in app support as well. but kind of a long wait for response to questions. And it doesn't automatically update points for existing or previous orders.. But you can manually enter points. Which is a big plus.

Doodlebugs Wa
United States
About 2 hours using the app
September 1, 2021

super easy to set up, very clean interface- I'm really excited to use this, it makes giving discounts to loyal customers much easier

Fandom Fairytales Pins
Australia
6 minutes using the app
Smile.io replied September 2, 2021

Thank you so much for sharing! So glad to hear about your setup experience 💖

Edited November 10, 2021

Although I just started using the Free Plan the setup was super easy and no coding is required, great!

Primetime Online
Canada
6 minutes using the app
Smile.io replied November 10, 2021

Thank you so much for your lovely review 💖So glad to hear that the setup process was simple!