Smile: Loyalty & Rewards
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (6,521)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.
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Great customer service, super user friendly!
Thank you for your kind review! We are so glad you found our customer service to be great and that the app is easy to use :)
We look forward to supporting your business!
-The Smile Team
I would recommend this app to those who want to start using the Loyalty Program. The customer service is very attentive and helpful.
Thanks for the review and the stellar recommendation about our app and our service! We really do appreciate it 🙂
Yours in Loyalty,
✨ The Smile Support Team ✨
We've used this app for a few years, and the customer support has always been great. I especially appreciate Ezra's help in figuring out the app integration with Shopify. He went above and beyond to help us resolve our issues.
Thanks so much for taking the time to leave a review with such kind words about Ezra and the rest of our support team! We agree, they rock 😎
Yours in Loyalty,
✨ The Smile Support Team ✨
Failed to log in my account and seeked help from team, thanks Hannah for getting back to me quickly and got follow up by Hannah the next day. Careful tentative service.
Thanks for taking the time to leave a review! So glad to hear that Hannah was able to help you out with your login issues. We'll be here if there's anything else we can help with 🤓
Yours in Loyalty,
✨ The Smile Support Team ✨
Super helpful and fast support
Thank you so much for taking the time to leave this review! We're so glad to hear that you had a great experience with the team 🤩
Don't hesitate to reach out if you have any questions! 💖
- Smile Team ✨
The Smile support team is excellent! Lynn was incredibly helpful and always responded promptly to my questions. Thank you!
Thanks so much for taking the time to leave us a review! We're so glad to hear that you found Lynn to be as incredible as we know her to be :)
Yours in Loyalty,
The Smile Support Team
So far, so good. We transitioned from another (much pricier) loyalty program app. The CS team is very responsive, transparent, and friendly. I like the easy to navigate user interface / dashboard. Setup was super easy.
Thank you for your review - we really appreciate it! We are glad that our team was able to answer your questions quickly. We hope that you enjoy using the app :)
Customer service has been great! The few times we've had questions, Lisa has come to our aid within just a few hours, not only with answers, but also with screen-shots, and even embedded video/GIF that make it very easy to understand! Explanations have been simple and complete, making sure that we fully understand the solution. Thanks for the great customer service! :)
Brandon was quick to reply and solved my problem 100 percent. He is outstanding with regard to customer service.
Thank you for your kind words we really appreciate it. We pride ourselves on our customer service and are delighted you got a great response.
Cheers
The Smile Team
They have good customer support and a lot of valuable documentation to help you set up your rewards program. Jade helped me a lot!
Thank you for taking the time to leave this review! We're so glad to hear you're loving the app and that you had a helpful experience with Jade 🤩
Don't hesitate to reach out if you have any questions. We're always here when you need us!
- Smile Team ✨