Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,470)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

June 27, 2018

This is the perfect solution for us and our store. So easy to set up and get going. I highly recommend this app for anyone looking for a good way to engage with your customers.

Helding
Ireland
December 12, 2018

Smile is an amazing app with a lot of functionality to reward your customers. It integrates with other apps, so I can also reward people for leaving reviews through Stamped.io as well.

While I haven't needed too much from them, their support has been amazing when I couldn't quite figure out what I was doing, they guided me to where I needed to be.

Tricky Fingers Magic Emporium
Canada
Edited August 27, 2024

Thanks to Jade and Hannah for fast response!

Paint by Numbers
United States
Smile.io replied September 7, 2021

We're glad to hear you enjoy the app and user interface! We'll let Lynn know you appreciate her. We do too, she's pretty great at listening to customers needs and helping them get what they need ✨

September 2, 2021

Super quick customer service! Very helpful. Such a great app for incentivizing your customers! Highly recommend

The JMK
United States
Smile.io replied September 3, 2021

Thank you so much for your review 💖
We're so glad to hear that you're loving our app and customer service!

March 25, 2022

This app has helped us to really give back to our customers in a seamless and efficient way. The sync to Klaviyo has aided us in communicating with our members and potential members in ways that help to drive sales. The sync between Shopify POS and our Shopify ecommerce store is great for allowing customers to earn in both places. Would love if all of the discounts available to loyalty members on the Shopify ecommerce platform be available to them on the Shopify POS system as well.

Beauty Club Outlet
Canada
Smile.io replied March 25, 2022

Thank you so much for the awesome feedback and review! We're excited to hear that you're finding our integrations helpful for your business, and that they are helping to drive sales! We'll definitely share all of this with our team. 😄

September 28, 2015

This was was great and easy to setup. The only issue I had with it, is that the referral option is only available if you pay for a premium account. As a very small startup business, 60$ / month is a lot for referral option. For now I will keep using it, until I find something cheaper (or free) which includes referrals.

Nicks Random Goods
Canada
February 20, 2016

I just signed up for this app, so I don't have a review based on the functionality, however the features look great and I am anxious to get it set up

Happy Dog Food 2
United States
December 2, 2016

This is a great rewards program system

Be You Ty
Canada
September 28, 2016

Very nice app! I give it 4 stars because it doesn't allow translations. But the app is great.

Ninjanutz 2
Mexico
September 23, 2020

First time using this app and am still learning about what it can offer me as I go through it. My initial comment is that it is easy to navigate and I got the 'referral rewards' system up and running not long after installing the App. Will make more comments as I learn more. Great App so far that is easy to use!

vaoalavanilla
New Zealand
Smile.io replied September 29, 2020

Thank you so much for taking the time to leave us a review! We're glad to hear you're enjoying it so far! We'd love to hear any additional feedback that you have :)