Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,649)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer retention and increasing order values through customizable loyalty programs, including rewards, referrals, and VIP tiers. They praise its user-friendly interface and reliability. The customer support team is frequently commended for being responsive and providing creative solutions to improve loyalty programs, significantly boosting customer loyalty and satisfaction.

April 9, 2024

Customer service the best, really appreciate the effort to solve my issue

Lingenfelter Race Gear
United States
8 months using the app
Smile.io replied April 11, 2024

Thank you so much for taking the time to leave this review! We're so glad to hear that you had a great experience with the Smile support team 🤩

Please don't hesitate to reach out if we can help with anything else.

Cheers!

- Smile Team ✨

April 11, 2024

Jade was so helpful to us to in setting up the app blocks in our theme editor. She stay in the chat with myself and my coworker basically all day until we ran out of questions for her. Very responsive and solved all our problems!

Jolly Pets
United States
About 1 month using the app
Smile.io replied April 13, 2024

Thank you so much for sharing, we are happy that we were able to help. We think Jade is super awesome too! 💖

If you need any help, please do not hesitate to reach out.

The Smile Team ✨

May 21, 2024

Good functionality and easy to manage

BluShark Straps
United States
Over 2 years using the app
Smile.io replied May 24, 2024

Thank you for your review! We are so happy to hear you find the app easy to manage!

Edited November 25, 2024

Very great app for points and VIP system. Easy to use. Great customer service.

Gingiberi
Hong Kong SAR
Over 1 year using the app
Smile.io replied February 22, 2024

Thanks for leaving us a review! We are so glad to see you are enjoying using Smile 🙂

Yours in Loyalty,

✨ The Smile Support Team ✨

May 7, 2024

excellent customer service. we are very happy with this program

Magnolia Boutique
United States
9 months using the app
Smile.io replied May 10, 2024

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏

- Smile Team ✨

Edited September 18, 2024

Good app but doesn't allow for free shipping for members as an option so I had to add another app to facilitate this. Staff were helpful.

Linden Cook Jewellery
Australia
About 1 year using the app
Smile.io replied April 18, 2024

We are so happy to hear that you had a friendly chat with our team :) We look forward to watching your program grow!

Edited May 28, 2024

The app is great and the team adds even more value making sure you get the most out of it

Wholly Market
United States
25 days using the app
Smile.io replied May 10, 2024

Thanks so much for leaving us a review! We're so glad to hear that you're enjoying the service that you've received from our team 🙂

Yours in Loyalty,

✨ The Smile Support Team ✨

April 6, 2024

Straight forward user interface and responsive, friendly customer service

Whimsigirl
Malaysia
Over 4 years using the app
Smile.io replied July 28, 2024

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

June 7, 2024

thorough and quick! shelby was great!

Skin & Soul
United States
Almost 4 years using the app
Smile.io replied June 10, 2024

Thank you for your review. We are happy to hear Shelby was great (we think she's pretty great too!) We will be here if you have any other questions :)

January 13, 2024

Great App
Easy setup. Excellent customer service. Lynn has been most helpful!

gymsegbë
United States
2 months using the app
Smile.io replied January 16, 2024

Thank you so much for taking the time to leave this review! We're so glad to hear that you're enjoying Smile and that you had a great experience with Lynn 🤩

Don't hesitate to reach out if you have any questions! 💖

- Smile Team ✨