Smile: Loyalty & Rewards
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (6,478)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.
Refine
-
By rating
Brandon was quick to reply and solved my problem 100 percent. He is outstanding with regard to customer service.
Thank you for your kind words we really appreciate it. We pride ourselves on our customer service and are delighted you got a great response.
Cheers
The Smile Team
Excelente Aplicación, permite personalización de todos los detalles, diferentes opciones para generación de puntos y seguimiento del programa.
Tuve algunas dudas y la atención fue excelente.
¡Muchas gracias por tomarse el tiempo para dejar esta reseña! Realmente lo apreciamos 💖
No dude en comunicarse si tiene alguna pregunta. ¡Siempre estamos aquí cuando nos necesitas!
Smile Team ✨
Customer service is very friendly and quick to address any issues we bring up.
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions. We're always here when you need us!
Cheers,
- Smile Team ✨
Great customer service, alway go above and beyond! If there is ever anything that I'm struggling with they are there to help. Great app!
Thanks so much for taking the time to leave a review! <3 We are happy to hear that our support could help!
Yours in Loyalty,
✨ The Smile Support Team ✨
Very easy to get set up and running, and start to see customers engage. The most important piece of any app is the support behind it, and the Smile team is super responsive, friendly and knowledgable about how to implement and apply best practices so it works from a technical perspective and performs for the business. It's been a pleasure working with the team!
We are so grateful 🙏 to have you as a merchant and really appreciate your kind review. 💛
Please reach out if we can help with anything else.
Cheers
The Smile Team 🤗
Very useful app, a great way to distinguish yourself from competitors and to increase recurring sales. Quick and useful customer support as well. Thanks!
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions. We're always here when you need us!
Smile Team ✨
Super helpful customer service team.
App could do with better built-in analytics.
Thank you for your review, we are so glad that our customer service team was able to help you! One of our team members has reached out to find out more about your analytics needs - we appreciate your feedback here :)
Customer service, especially Nicole, is a huge help and very responsive. Thank you!
Thanks for taking the time to leave us a stellar review and the kind words about Nicole! She's a rockstar and we're so glad she was able to help you so much 🫶
Yours in Loyalty,
✨ The Smile Support Team ✨
Smile is great due to their features and partner integrations.
***POS users this is something to be aware of.***
3 stars because we use mainly the POS feature.
When a customer decides to use a coupon during a physical transaction and clicks redeem. If they decide to put the items back at the last minute no longer wants to continue, their points will still get deducted even though no transaction was completed. In order to give them back their points you will have to manually keep track of all customers who canceled a transaction. This is an issue that leaves a lot of human error on the table due to the volume of sales we might get during busy periods of the day. Hopefully the development team will be able to add a feature for it automatically refill the customers points upon a uncompleted transaction.
Lisa, Jade and Lynn from the support team is great! 5 stars!
Thank you for taking the time to leave a review! We are glad that you find our team helpful :)
When customers cancel a transaction, the reason that the points are removed is that the reward has been redeemed. Customers can still use this reward on future purchases, so the value of the points is not lost.
That being said, we are always looking to learn how we can improve Smile and make it more user-friendly. We have reached out personally to learn more about how we can help you with this!
Lynn was so patient and persistent with getting us the help we needed!
WE are delighted Brandon was able to resolve your issue. Please reach out if there is anything else we can help with.
Cheers
The Smile team 🤩