Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,478)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

February 15, 2024

Good program, altough a little bit expensive. Let's see if it's wort it. Lisa from the Customer Servic was of great help.

Brothers in Arms
Germany
About 3 years using the app
Smile.io replied February 18, 2024

Thank you for your review! 🙏 We have reached out via email to see if there is anything we can improve on.

December 7, 2023

CS的協助很合力! 很快了解到問題並幫忙解決. 而且SMILE APP 一連上, 只需做簡單的設置已經看起來很專業.
CS's assistance is very cooperative! He quickly understood the problem and helped solve it. Moreover, once the SMILE APP was connected, only needed to make simple settings and it already looked very professional.

Arrowzoom Acoustics
Canada
11 months using the app
Smile.io replied December 8, 2023

Thanks so much for leaving a review! So glad to hear that our support team was efficient in solving your problem and that you found our app's UI to look professional out of the box 🤓

Yours in Loyalty,

✨ The Smile Support Team ✨

April 4, 2024

Amazing customer support that I received in the last few days from Joana and Brandon. Super useful and quick

GUAJA.
Portugal
15 days using the app
Smile.io replied April 6, 2024

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!

✨The Smile Team✨

November 30, 2023

Great app. Fairly easy to use and once setup, relatively seamless.

Palanquin Madrid
Spain
Over 4 years using the app
Smile.io replied December 2, 2023

Thanks for taking the time to leave a review it is very much appreciated

Cheers

The Smile Team

March 14, 2024

I love this app! Very user friendly and their customer service is amazing

Curated By Phoenix
United States
3 months using the app
Smile.io replied March 16, 2024

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏

Yours in Loyalty,

✨ The Smile Support Team ✨

January 25, 2024

When I had a question the support was very good. I got an answer very quickly and the issue was easily resolved.

Snoot Style
Australia
5 months using the app
Smile.io replied January 27, 2024

Thanks so much for taking the time to write this review! We really appreciate it 🤩

Smile Team ✨

December 4, 2023

Great customer service, really helpful for answering my questions. Will be happy to see they improve the reward functionalities.

Rose Gentle
China
7 months using the app
Smile.io replied December 6, 2023

Thanks so much for taking time out of your day to leave us a review! We really do appreciate it and are happy to hear that our support team was able to answer your questions 🤓

Yours in Loyalty,

✨ The Smile Support Team ✨

January 16, 2024

Smile is simply the best Loyalty solution out there for Shopify. Great support

CopalaByBenRose
United States
5 months using the app
Smile.io replied January 17, 2024

Thanks for the kind words about our app and our support team! They mean so very much :)

Yours in Loyalty,

The Smile Support Team

March 6, 2024

The app works well and the support team is very helpful and accommodating!

Emme Diane
United States
About 3 years using the app
Smile.io replied March 8, 2024

Thank you for your kind review!

February 5, 2024

Agent responded timely and provided the information I needed really fast.

Get Signatured
United States
11 months using the app
Smile.io replied February 6, 2024

Thank you so much for taking the time to leave this review 💛 It was a pleasure assisting you!

Lisa - Smile Team✨