Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,478)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

February 5, 2024

Agent responded timely and provided the information I needed really fast.

Get Signatured
United States
11 months using the app
Smile.io replied February 6, 2024

Thank you so much for taking the time to leave this review 💛 It was a pleasure assisting you!

Lisa - Smile Team✨

Edited February 1, 2024

Quick answer, made me laugh with gifs LOL thanks byeeee

The Sassy Olive
United States
Almost 5 years using the app
Smile.io replied December 19, 2023

Thanks so much for taking the time to leave a review! So glad to hear that our support team was able to provide you with such great customer service. They absolutely rock 😎

Yours in Loyalty,

✨ The Smile Support Team ✨

November 16, 2023

Great support got set up quick!

My Breeches
United Kingdom
About 2 years using the app
Smile.io replied November 18, 2023

Thank you so much for your kind review we are delighted we could help you! 💛

Best regards

The Smile Team

March 5, 2024

Great product and support. very easy to use.. come sign up at MyRubyLips.com

My Ruby Lips
United States
7 months using the app
Smile.io replied March 8, 2024

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

Yours in Loyalty,

✨ The Smile Support Team ✨

January 3, 2024

The overall experience has been fantastic. The interface is user-friendly, making it easy to set up and manage loyalty programs for my customers. The app's features are well-designed, and I appreciate how seamlessly it integrates with my business operations.

Moreover, the team support has been exceptional. Anytime I've had questions or needed assistance, the Smile app team has been quick to respond and provided helpful solutions. Their dedication to customer support has truly made a positive impact on my experience with the app. I highly recommend Smile for businesses looking to implement a reliable and effective loyalty program.

Armani Gallery
Australia
6 days using the app
Smile.io replied January 10, 2024

Thank you so much for taking the time to leave this amazing review and for all your kind words about Smile and our team 💖 We really appreciate it!!

Don't hesitate to reach out if you have any questions. We're always here when you need us!


Smile Team ✨

March 15, 2024

I don't have a lot of experience with the app yet so I am hesitant to rate it. But my experience reaching out to customer service to get help with early set up of the app was excellent and I would definitely recommend the app based on that alone - it can be so hard to get prompt and helpful customer service from a real human!

Barr Hill
United States
About 2 months using the app
May 25, 2024

Exceptional customer service and support!

Highly recommend this app!!!

LavenderWarehouse
United States
About 23 hours using the app
Smile.io replied May 27, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

January 19, 2024

Great platform with a super helpful team. Our customers seem to love it!

Wayside Performance Ltd
United Kingdom
2 months using the app
Smile.io replied January 21, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

November 18, 2023

im new here so i don't know yet about the app im testing it already !! but this review is only for joana!! and im writing it from the bottom of my heart!! she is an intelligent smart person and she really works conscientiously!! while i was working to learn more about this app with her help!! she was checking my website and notified me about some links were not working on my website!! people with this alertness, precision and good work are hard to find! she just made me love this app by contacting her she was teaching me about this app with screen videos made by her as well,, i wish every manager had someone like joanna, and with her mindset! Never lose her and i wish she gets promoted as well !! she deserves it!

Orchid Unique
United States
3 days using the app
Smile.io replied November 21, 2023

Thanks so much for taking the time to leave us a review AND for the extremely kind words about Joana! We're lucky to have her on our team and we're so happy you agree 💖

If you have any more questions along the way, please do let us know. We'd love to help!

Yours in Loyalty,

✨ The Smile Support Team ✨

April 1, 2024

Excellent customer service and an easy to use app

Creams from the Crypt
United States
11 months using the app
Smile.io replied April 4, 2024

Thank you so much for taking the time to leave us a review! We really appreciate it 🤩

- Smile Team ✨