Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,474)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

January 16, 2024

Smile is simply the best Loyalty solution out there for Shopify. Great support

CopalaByBenRose
United States
5 months using the app
Smile.io replied January 17, 2024

Thanks for the kind words about our app and our support team! They mean so very much :)

Yours in Loyalty,

The Smile Support Team

March 6, 2024

The app works well and the support team is very helpful and accommodating!

Emme Diane
United States
About 3 years using the app
Smile.io replied March 8, 2024

Thank you for your kind review!

February 5, 2024

Agent responded timely and provided the information I needed really fast.

Get Signatured
United States
11 months using the app
Smile.io replied February 6, 2024

Thank you so much for taking the time to leave this review 💛 It was a pleasure assisting you!

Lisa - Smile Team✨

March 5, 2024

Great product and support. very easy to use.. come sign up at MyRubyLips.com

My Ruby Lips
United States
7 months using the app
Smile.io replied March 8, 2024

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

Yours in Loyalty,

✨ The Smile Support Team ✨

Edited February 1, 2024

Quick answer, made me laugh with gifs LOL thanks byeeee

The Sassy Olive
United States
Almost 5 years using the app
Smile.io replied December 19, 2023

Thanks so much for taking the time to leave a review! So glad to hear that our support team was able to provide you with such great customer service. They absolutely rock 😎

Yours in Loyalty,

✨ The Smile Support Team ✨

November 16, 2023

Great support got set up quick!

My Breeches
United Kingdom
About 2 years using the app
Smile.io replied November 18, 2023

Thank you so much for your kind review we are delighted we could help you! 💛

Best regards

The Smile Team

April 24, 2024

Amazing customer support. Really wanted to help me make the app work just for me!!!

Opie Way
United States
2 days using the app
Smile.io replied April 25, 2024

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

Yours in Loyalty,

✨ The Smile Support Team ✨

January 3, 2024

The overall experience has been fantastic. The interface is user-friendly, making it easy to set up and manage loyalty programs for my customers. The app's features are well-designed, and I appreciate how seamlessly it integrates with my business operations.

Moreover, the team support has been exceptional. Anytime I've had questions or needed assistance, the Smile app team has been quick to respond and provided helpful solutions. Their dedication to customer support has truly made a positive impact on my experience with the app. I highly recommend Smile for businesses looking to implement a reliable and effective loyalty program.

Armani Gallery
Australia
6 days using the app
Smile.io replied January 10, 2024

Thank you so much for taking the time to leave this amazing review and for all your kind words about Smile and our team 💖 We really appreciate it!!

Don't hesitate to reach out if you have any questions. We're always here when you need us!


Smile Team ✨

March 15, 2024

I don't have a lot of experience with the app yet so I am hesitant to rate it. But my experience reaching out to customer service to get help with early set up of the app was excellent and I would definitely recommend the app based on that alone - it can be so hard to get prompt and helpful customer service from a real human!

Barr Hill
United States
About 2 months using the app
May 25, 2024

Exceptional customer service and support!

Highly recommend this app!!!

LavenderWarehouse
United States
About 23 hours using the app
Smile.io replied May 27, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨