Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,647)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer retention and increasing order values through customizable loyalty programs, including rewards, referrals, and VIP tiers. They praise its user-friendly interface and reliability. The customer support team is frequently commended for being responsive and providing creative solutions to improve loyalty programs, significantly boosting customer loyalty and satisfaction.

May 29, 2024

Thank you so much for helping us in achieving the growth plan. thank you so much for making it happen

lassieandladdie
Philippines
4 months using the app
Smile.io replied May 30, 2024

Thank you for the review and 5 star rating! We really appreciate it 💛

April 4, 2024

Always available and always helpful!

Rosarium Garden Center
United States
Over 1 year using the app
Smile.io replied April 5, 2024

Thank you so much for taking the time to leave us a review! We really appreciate it 🤩

- Smile Team ✨

March 26, 2024

Very fast and helpful support

Appointed
United States
Over 5 years using the app
Smile.io replied March 28, 2024

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

Yours in Loyalty,

✨ The Smile Support Team ✨

March 14, 2024

I love this app! Very user friendly and their customer service is amazing

Curated By Phoenix
United States
3 months using the app
Smile.io replied March 16, 2024

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏

Yours in Loyalty,

✨ The Smile Support Team ✨

Edited December 2, 2024

fast response and great customer service. The app works wonderful

Liberated Eyewear, Inc.
United States
Over 1 year using the app
Smile.io replied April 24, 2024

Thank you so much for leaving this review for us 💖 Don't hesitate to reach out in the future — we're always here when you need us!

- Smile Team ✨

April 3, 2024

Great app, great communication & customer support. Only a bit pricey for us at the moment, hopefully in the near future..!

agnogrocery
Cyprus
Over 2 years using the app
Smile.io replied July 28, 2024

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

July 2, 2024

So far we had a very pleasant onboarding with Smile.io When we had questions the team was quick to help us.

vetevo GmbH
Germany
5 days using the app
Smile.io replied July 3, 2024

Thanks so much for taking the time to leave a review! We genuinely do appreciate it 🙏

Yours in Loyalty,

✨ The Smile Support team ✨

March 8, 2024

We are unable to use Smile.io for Loyalty Rewards.

Our main reason is that the features are very limited, unless we can afford to pay such high prices. We do not feel that there is much value in spending $49 per month to upgrade. That plan doesn't not come with the Loyalty Landing Page or ability for our customers to redeem their points. It is impossible for us to commit to paying $199 per month for this.

Sadly we will need to look for a cheaper alternative.

WONDERCRAFT LTD
United Kingdom
About 2 months using the app
Smile.io replied March 11, 2024

Thank you for your review, we appreciate your feedback. Someone from our team has reached out to discuss this further with you.

February 2, 2024

Joana sorted out my issue out in seconds. Great service.

Milex South Africa
South Africa
Over 2 years using the app
Smile.io replied February 3, 2024

Thanks for leaving a review!

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

March 4, 2024

Lisa Gallagher was extremely helpful in getting my questions answered!

invisaWear®
United States
About 1 year using the app
Smile.io replied March 5, 2024

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!

Lisa - Smile Team✨