Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,474)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

January 9, 2024

looks good so fare, just installed it, very good immediate help even at 4am :).

www.techcityclothing.com
Spain
7 months using the app
Smile.io replied January 11, 2024

Thank you for your kind review we are happy to help and try to deliver customer service when you need it.

Please reach out if there is anything else we can help with.

Cheers

The Smile Team

April 17, 2024

The app is easy to use and the support, specifically Jade, is very helpful.

Stimara
United States
7 months using the app
Smile.io replied April 21, 2024

Thanks for leaving a review! We agree that Jade is indeed helpful 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

March 4, 2024

Lisa Gallagher was extremely helpful in getting my questions answered!

invisaWear®
United States
About 1 year using the app
Smile.io replied March 5, 2024

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!

Lisa - Smile Team✨

March 14, 2024

Lisa's help was great when I needed customer service.

Fire Brew
United States
5 months using the app
Smile.io replied March 16, 2024

Thanks so much for taking the time to leave a review! <3 We are happy to hear that our support could help!

November 16, 2023

Jade was quick to respond to my inquiry and helped me with my issue. She was courteous and prompt. Excellent customer service.

Taddo's Tallow
United States
9 months using the app
Smile.io replied November 18, 2023

Thank you so much for taking the time to leave this review! We're so glad to hear that you had a great experience with Jade 🤩

Don't hesitate to reach out if you have any questions! We're always here when you need us 💖

- Smile Team ✨

December 6, 2023

very helpful CS Team, really appreciate!

AUMNIEHK
Hong Kong SAR
Over 5 years using the app
Smile.io replied December 7, 2023

Thank you very much for your review we really value your feedback.

Best regards

David

March 22, 2024

I encountered an issue with the referral program, but Lynn promptly assisted me in resolving it within minutes. Highly recommended!

SET4ALL
Canada
3 months using the app
Smile.io replied March 25, 2024

Thanks so much for taking the time to leave this review! We really appreciate the kind words and are so happy to hear Lynn was able to help you in such a quick manner 💪

- Smile Team ✨

January 6, 2024

Great service and personal support. They will.work to cater for your needs.

Fogfathers
United Kingdom
Over 5 years using the app
Smile.io replied January 7, 2024

Thank you for your review! We are so happy the app and customer service is flexible to your needs!

March 27, 2024

The team was very supportive in assisting me setting up the app with a few errors I had made. They even gave advice on Shopify theme code issue which was really helpful.

Hobbster
United Kingdom
5 days using the app
Smile.io replied March 28, 2024

Thanks so much for taking the time to leave a review! <3 We are happy to hear that our Support Team could help!

If you need anything else, please do not hesitate to reach out.

March 18, 2024

Thank you for the quick response and fix.

Aesthetics Rx® Skincare
Australia
About 1 year using the app
Smile.io replied March 20, 2024

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!

Lisa - Smile Team✨