Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,645)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer retention and increasing order values through customizable loyalty programs, including rewards, referrals, and VIP tiers. They praise its user-friendly interface and reliability. The customer support team is frequently commended for being responsive and providing creative solutions to improve loyalty programs, significantly boosting customer loyalty and satisfaction.

January 16, 2024

Great app! The team is efficient, understanding and really nice, don't regret using it!

Isabelle Huot
Canada
Over 1 year using the app
Smile.io replied January 17, 2024

Thank you so much for taking the time to leave this review 💛 It was a pleasure assisting you!

Lisa - Smile Team✨

April 4, 2024

Amazing customer support that I received in the last few days from Joana and Brandon. Super useful and quick

GUAJA.
Portugal
15 days using the app
Smile.io replied April 6, 2024

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!

✨The Smile Team✨

March 8, 2024

Great app and support. I had some questions for app functionalities.
Jade from support replied immediately and explained everything clearly.
Highly recommend.

Little Frimousse
France
3 months using the app
Smile.io replied March 11, 2024

So glad you were happy with Jade's service, we think she's pretty awesome too :) we look forward to watching your loyalty program thrive!

April 12, 2024

The smile support team is so responsive and helpful. They answer every question and ensure our problems are solved.

Threads 4 Thought
United States
About 2 years using the app
Smile.io replied April 14, 2024

Thank you so much for taking the time to rate us 5 stars! We really appreciate it 🤩

- Smile Team ✨

April 1, 2024

Excellent customer service and an easy to use app

Creams from the Crypt
United States
11 months using the app
Smile.io replied April 4, 2024

Thank you so much for taking the time to leave us a review! We really appreciate it 🤩

- Smile Team ✨

April 10, 2024

Jade was very helpful and attentive. Thank you!

Krack'd Snacks
United States
About 1 year using the app
Smile.io replied April 12, 2024

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏 We are happy that Jade could help :)

Yours in Loyalty,

✨ The Smile Support Team ✨

Edited June 25, 2024

This is a useless app even they label it as "FREE" app. You can't even use it in Shopify's Starter Pack. WASTEOF TIME to download and talking to their "so called" advisor. At the end of the day, ZERO accomplishment.

I STRONGLY DON'T RECOMMEND THIS APP.

SNKRZ ILOILO PH
Philippines
6 days using the app
Smile.io replied June 22, 2024

Thank you for the feedback! We've sent an email your way with some additional information to clarify.

February 29, 2024

Support was super fast and friendly. Wonderful service

Twine & Sea
South Africa
4 months using the app
Smile.io replied March 1, 2024

Thank you so much for taking the time to leave a review! We are happy to hear that you are happy with Smile!

Yours in Loyalty,

✨ Jade &The Smile Support Team

March 27, 2024

The team was very supportive in assisting me setting up the app with a few errors I had made. They even gave advice on Shopify theme code issue which was really helpful.

Hobbster
United Kingdom
5 days using the app
Smile.io replied March 28, 2024

Thanks so much for taking the time to leave a review! <3 We are happy to hear that our Support Team could help!

If you need anything else, please do not hesitate to reach out.

May 8, 2024

Joanna helped me a lot with my account. Thanks joanna!

ModernRoots Natural Soaps & Body Care
United States
2 months using the app
Smile.io replied May 10, 2024

So pleased Joana could help you out! Thank you so much for taking the time to leave us a 5-star rating! We really appreciate it 💖