Smile: Loyalty & Rewards , 5,966 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its easy setup, seamless integration, and customizable rewards program. It's recognized for effectively driving customer loyalty and boosting sales, with a positive impact on customer engagement and retention. Merchants value the responsive customer service during system outages or data delays. The app is praised for its affordability, value for money, and low maintenance. Its adaptability to various business needs is also highlighted.
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I've just started using the app so not sure how it's working but I think it's a great idea to get customers referring for a reward
Thanks so much for your review! We'll send you an email to chat more :)
Cette application est vraiment TOP ! super facile à utiliser, on peut créer plusieurs manière de dépenser ses points de fidélité. Par contre, gros point négatifs pour la mise en forme je ne peux même pas ajouter "gratuitement" mon logo pour le mail envoyer automatiquement au client. et payer un abonnement tous les mois juste pour ce détails c'est clair que je ne paierais pas et resterais en gratuit.
Bonjour, merci d'avoir partagé vos commentaires - c'est formidable d'entendre que vous appréciez le programme de points sur votre boutique :)
Et merci pour vos commentaires sur les prix. Gardez bientôt un œil sur votre boîte de réception - nous sommes toujours heureux de soutenir les petites entreprises, je suis donc convaincu que nous serons en mesure de trouver une solution pour vous.
Good app, but does not integrate with Shopify reviews.
No way to differentiate earning points per product (or collections)
very good easy install app, but the problem is that it cost so SO much , you need to spend $200 for one of the app while free or $50 package is useless, i used it for 3 months, and can tell you that even $50 package is not effective. so you need to consider for a package for $200 only, so i will look for alternatives now. because it will never generate so much to cover $200 product cost. maybe some big companies can afford it. If you re a small company be ready to wait for 2-3 months to see any results and pay $200 / month so it will never generate as much as you expected to cover the monthly cost. So i recommend to avoid this App grow for at least 5k in net profit per month and then consider to install it.
Hi, Nicole from Smile here,
Thanks so much for taking the time to leave us feedback on our pricing. We are always looking for ways to improve our pricing to ensure that it offers small businesses a good return on investment at an accessible price.
We offer our Free and Starter Plans for businesses just getting started with a loyalty program. Then we suggest upgrading as needed as your business grows. I hear that you weren't getting what you wanted out of the Starter Plan.
At any time you are welcome to reach out to us and we are happy to help you configure your program according to best practices to ensure that you are set up for success. We are also happy to offer any ideas and help with marketing your loyalty program.
I reached out to you to chat further, so that we can help you increase repeat purchases with Smile on a plan that aligns with your budget.
Thanks again for the thoughtful feedback.
All the best,
Nicole, and the rest of the Smile team 💛
This seems to be great so far. I cannot wait to see the outcome.
entering customers at checkout be automatic opt in for rewards so they don’t have to go Their email to complete
Thanks for your review! We'll send you over an email to help with this 🙂
Ok program but very expensive if you have a lot of members. We ended up leaving because it was no longer cost-effective. Also our customers found it difficult to access and didn't like that they had to get a coupon code in order to redeem their points.
The app itself looks like it could be great, BUT only using it on the trial it's almost impossible to see the benefits because of the limited functions. With the monthly subscriptions quite high for a small business, it doesn't seem worth the risk of subscribing.
Thanks for taking the time to write this review. While our Free Plan lets you run a points and referral program, it does have its limitations. We've just sent you a message as we'd love to hear more about which functions are most important for your small business.
I have only had the app for a little while now but so far so good! I would recommend this to other people. The only downside I see so far is to create a tiered system you need to be a pro member which is $5-600 a month which I think is a bit much. I feel you should have a smaller tier system for a the lower price plans and then allow option when you go onto pro they give you a bit more.
We are so happy to hear that you would recommend this to other people! Thank you for taking the time to share your feedback about our VIP feature and our Pro plan. Our VIP feature is definitely a popular one and we found that merchants who have an established customer base benefit the most from this. That said, we will take this feedback to help us improve our pricing to help more small businesses grow!