Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,641)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer retention and increasing order values through its loyalty and rewards programs. They praise its user-friendly interface and customizable features that integrate seamlessly with Shopify POS. The customer support is noted for its responsiveness and effectiveness, making setup straightforward. Merchants appreciate the app's robust functionality and exceptional service, noting significant satisfaction with its long-term performance.

October 4, 2019

I've just started using the app so not sure how it's working but I think it's a great idea to get customers referring for a reward

Modest Trends
United Kingdom
6 months using the app
Smile.io replied October 4, 2019

Thanks so much for your review! We'll send you an email to chat more :)

March 10, 2021

Cette application est vraiment TOP ! super facile à utiliser, on peut créer plusieurs manière de dépenser ses points de fidélité. Par contre, gros point négatifs pour la mise en forme je ne peux même pas ajouter "gratuitement" mon logo pour le mail envoyer automatiquement au client. et payer un abonnement tous les mois juste pour ce détails c'est clair que je ne paierais pas et resterais en ...

Nature U’Mains
France
6 months using the app
Smile.io replied March 10, 2021

Bonjour, merci d'avoir partagé vos commentaires - c'est formidable d'entendre que vous appréciez le programme de points sur votre boutique :)

Et merci pour vos commentaires ...

July 24, 2017

Good app, but does not integrate with Shopify reviews.

Cy House
Australia
6 months using the app
November 3, 2022

The app is pretty great, customers seem more enticed to buy. However the plan pricing is INSANE, well for a small business. What they offer for each plan is not worth the cost. $50 to $500 A MONTH? for just a "vip program". Might be switching to a new app that is worth the cost.

Mermaid Haus Jewelry
United States
6 months using the app
Smile.io replied November 3, 2022

Hi there, Nicole from Smile here,

Thank you for taking the time to leave us feedback. We are always looking for ways to improve and be supportive of small businesses. I hear ...

November 9, 2023

Smile is great due to their features and partner integrations.

***POS users this is something to be aware of.***
3 stars because we use mainly the POS feature.
When a customer decides to use a coupon during a physical transaction and clicks redeem. If they decide to put the items back at the last minute no longer wants to continue, their points will still get deducted even though no transaction ...

Kawaii Corner
United States
5 months using the app
Smile.io replied November 10, 2023

Thank you for taking the time to leave a review! We are glad that you find our team helpful :)

When customers cancel a transaction, the reason that the points are removed is ...

September 13, 2017

No way to differentiate earning points per product (or collections)

Jetwavegames
United States
5 months using the app
May 11, 2017

This seems to be great so far. I cannot wait to see the outcome.

Boss Xtend
United States
5 months using the app
March 20, 2020

entering customers at checkout be automatic opt in for rewards so they don’t have to go Their email to complete

Little Prairie Girl
United States
5 months using the app
Smile.io replied March 20, 2020

Thanks for your review! We'll send you over an email to help with this 🙂

March 8, 2017

Ok program but very expensive if you have a lot of members. We ended up leaving because it was no longer cost-effective. Also our customers found it difficult to access and didn't like that they had to get a coupon code in order to redeem their points.

Vinegar And Honey Co Fine Fabrics And Notions
United States
5 months using the app
March 21, 2021

The app itself looks like it could be great, BUT only using it on the trial it's almost impossible to see the benefits because of the limited functions. With the monthly subscriptions quite high for a small business, it doesn't seem worth the risk of subscribing.

TheArtistsQuarter
United Kingdom
5 months using the app
Smile.io replied March 22, 2021

Thanks for taking the time to write this review. While our Free Plan lets you run a points and referral program, it does have its limitations. We've just sent you a message ...