Smile: Loyalty & Rewards
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (6,540)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.
Refine
-
By rating
Love this app, easy to set up so very user friendly. Can't wait for our customers to start earning those rewards
I would recommend this app, it's easy to use, quick to set up and the video tutorials are clear to follow too. I only gave it 4 stars as its VERY expensive and it would have been nice to try ALL the features in a trial to see how they worked before spending hard earned dollars and the features on the free plan are extremely limited. Next level up is 2000 members, I'm a long way from that so would have been nice to see more incremental stages, ie 500 or 1000 members.
Worth giving it a go. :) :)
Easy to setup. Customers love it. Great chat-based customer service! ...............................
Thank you so much for sharing your experience! 💖
So happy to hear that we were able to help out :)
Happy with this program. Could do with some improvement with regard to functionality but I think this will improve over time. We will continue to use it.
Hi there,
Thank you for sharing your honest feedback. We've reviewed the conversation and agree that your experience didn't match our usual high standards on this occasion.
One of our experience team leaders has followed up with you directly to address this.
We look forward to working together to make things right.
Very good service that my loyal customers have taken advantage of. I am soooo grateful for this program. I want to open a storefront someday soon and this app gives me some practice creating brand and company loyalty with my online customers. I have the free version and it's pretty customizable for what I need at this time. I'm happy with the product.
Customer service is always fast and helpful. The app itself would be more helpful if it wasn't so expensive for key features such as allowing rewards to expire and being able to send reminder emails to use rewards (these automations don't cost the developers anything, but they sure do charge for it!)
Thanks for leaving a review and for taking the the time to leave your feedback! - The Smile Team ⭐️
Love that I can customize certain aspects for free!
Easy to use and to link with other apps for less manual steps.
I love the app but I wish the upgrades were more affordable to us in South Africa, please oh please consider us :-)
It's a really good app and works very well. Installation was very simple and setting it up was easy. The only reason I have not rated 5 stars is that it would be nice to be able to add on say other features you need when on a lower tier. For example, we would really like VIP rewards but we are on the Starter package. For us $599 a month is simply out of reach at the moment but we would be willing to pay for the feature.
Hey there, thanks so much for your review and feedback! We love hearing your suggestions! :)