Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,634)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer retention and increasing order values through its loyalty and rewards programs. They praise its user-friendly interface and customizable features that integrate seamlessly with Shopify POS. The customer support is noted for its responsiveness and effectiveness, making setup straightforward. Merchants appreciate the app's robust functionality and exceptional service, noting significant satisfaction with its long-term performance.

February 4, 2025

So far so good, we installed it yesterday morning, by yesterday afternoon we were very comfortable with it. The app is easy enough to use and feels like Shopify which is handy and we can change it enough to feel like it's part of our site.

I had a question about whether I can assign points to previous customers, so if I had someone who had placed four orders in the past can I reward them by giving them X points if they sign up to the scheme - which would in turn entice more people to sign up - and I didn't have time to engage with the live chat so just left my message and email address and shortly after a real person emailed me back with the step by step solution to my query which is pretty good going in my experience - plus it worked which is the main thing :)

The Chiswick Gift Company
United Kingdom
3 days using the app
Smile.io replied February 6, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

January 13, 2025

Andreandana has been great with all my questions and makes me very happy with Smile!!!

Years Of Play
United States
10 months using the app
Smile.io replied January 15, 2025

We are so happy to hear Andreandana was able to assist you! We think she's pretty great too :)

January 23, 2025

In a market full of loyalty and rewards programs, Smile.io stands out not just for their technology, but for their unwavering commitment to their customers. Highly recommended!

Sipology.ca
Canada
8 months using the app
Smile.io replied January 25, 2025

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

December 10, 2024

I love Smile.io, it has all features I need. Besides, its support team is awesome. I have particularly received great and swift help from Shelby and Lisa. I don't see a better app in this category than Smile.io!

Sortiraparis
France
11 months using the app
Smile.io replied December 12, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Smile Team ✨

December 2, 2024

Lisa was very helpful. It was fantastic to learn that the reward points could be redeemed both in-store and online. Great app.

Molly's Market
Canada
Over 3 years using the app
Smile.io replied December 3, 2024

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!

Lisa - Smile Team✨

December 12, 2024

Joana has been very helpful with my questions, would recommend to anyone interested in improving your retantion rate.

chiclara
United States
About 1 year using the app
Smile.io replied December 14, 2024

Thank you for taking the time to leave this review! We're so glad to hear that you had a helpful experience with Joana 🤩

January 6, 2025

Jade was great help in assisting me. Very good service and am very happy with the app

NatureChest
United States
About 2 years using the app
Smile.io replied January 8, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Smile Team ✨

January 28, 2025

Great customer service! We really enjoy the product and are starting to see how it is helping to drive more engagement and revenue.

Laos To Your House, Inc.
United States
2 months using the app
Smile.io replied January 30, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Smile Team ✨

November 21, 2024

I've used the app for a while now and have been please with the functionality and ease of use. Customer support is great as well. Highly recommend!

The Stackhouse Printery
United States
Over 1 year using the app
Smile.io replied November 23, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

January 22, 2025

I have only just started using the app but so far I have had good feedback (have not announced my rewards program widely altough it is active on my site.) Customer service has been fast and very good so far. Really happy I went with Smile instead of a more expensive app, it has everything I need at this early stage.

Atlantic Soap Co. ®
United States
7 days using the app