Reviews (6,112)

Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its variety of features like a Loyalty Landing Page and Points on Product Page. It's praised for its easy setup, seamless business integration, and low maintenance. The app's customer service is highly commended for its responsiveness and helpfulness. Merchants have seen a positive impact on sales and customer loyalty. Despite some concerns about pricing, the team is often willing to find suitable solutions. Its continuous innovation and user-friendly interface make it a top choice for managing loyalty programs.

April 10, 2024

Amazing customer service from Joana. She and her team help me a lot for the problem that I had..

Thank you all for kind and hard work.

Kallos
Croatia
About 5 years using the app
Smile.io replied April 12, 2024

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!

-Joana

April 25, 2024

Great app been using it since 2021! Also amazing and fast customer service from Hannah! She listened in and help me out.

NORDIC DISC GOLF
Sweden
Over 2 years using the app
Smile.io replied April 26, 2024

Thanks so much for leaving a review! So glad to hear that Hannah was quick and you found her to be amazing. We love to hear that 🥰

Thanks for being our merchant these last 3 years! Cheers to more years to come 🥂

Yours in Loyalty,

✨ The Smile Support Team ✨

June 5, 2024

Great customer service

StonedGenie.com
United States
About 1 year using the app
Smile.io replied June 7, 2024

Thanks so much for taking the time to leave a review! <3 We are happy to hear that our Support Team could help!

April 8, 2024

Amazing experience!

Lisa was very patient and helpful. Our team appreciates her and her assistance.

Buttercloth
United States
Over 4 years using the app
Smile.io replied April 10, 2024

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!

Lisa - Smile Team✨

June 5, 2024

Top app, works perfectly x

Tacky And Upsetting
United Kingdom
12 months using the app
Smile.io replied June 7, 2024

Thanks so much for leaving us a 5 star review :)

Yours in Loyalty,

✨ The Smile Support Team ✨

June 4, 2024

The support guys at Smile are always responsive and very helpful in answering any questions that crop up from time to time.

Cycology Clothing UK
United Kingdom
About 1 year using the app
Smile.io replied June 7, 2024

! We really appreciate the kind words 🙏 Thanks for the review!

Yours in Loyalty,

✨ The Smile Support Team ✨

Edited May 21, 2024

Quick to respond to issues and Ezra was able to resolve it in such a short time.

Oobi
Australia
Almost 4 years using the app
Smile.io replied April 12, 2024

Thank you so much for taking the time to rate us 5 stars! We really appreciate it 🤩

- Smile Team ✨

June 7, 2024

Service client super réactif et efficace !

Imane Harmonie
France
11 months using the app
Smile.io replied June 8, 2024

Thank you for your lovely review!!!

May 23, 2024

The team at Smile is what made this app worth it, 100%. As a Web Designer, we all run into some bumps in the road. The communication was very easy and reassuring because you were talking to an actual person on the other side. It took a team to figure out the issue (Angie, Ezra, and Cole - you guys rock!) It was resolved and I was able to deliver the great news to my client - letting her know her site is good to go and seamless!

My Sister's Closet
United States
About 1 year using the app
Smile.io replied May 25, 2024

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏

- Smile Team ✨

May 11, 2024

Joana helped and answered my questions quickly and clearly! Love this app so far!

Me Time Groningen
Netherlands
Over 1 year using the app
Smile.io replied May 12, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!


Smile Team ✨