Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,700)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its loyalty and rewards features that boost customer engagement and retention. They appreciate its user-friendly interface, customizable loyalty programs, tiered rewards, and referral systems. The integration with Shopify is seamless, ensuring easy management. Its performance is reliable, and customer support is noted for being responsive and effective in providing assistance and resolving issues quickly.

January 3, 2025

Smile.io's Customer service was best of the best. Shelby was quick, responsive, helpful, kind. Thank you!

HOW TO CAKE IT
Canada
About 5 years using the app
Smile.io replied January 5, 2025

Thanks for leaving a review!

Don't hesitate to reach out if you have any questions.

Smile Team ✨

February 26, 2025

The app is super great and it helps you a lot to keep loyal customers and get new ones. The support is stunning and the Smile team will help you in anything you need. I totally recommend using this app.

Enspirar
Spain
3 months using the app
Smile.io replied February 27, 2025

Thanks for leaving us a 5-star review! 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

- Smile Team ✨

Edited March 13, 2025

I had the pleasure of working with Shelby and Ezra from the Smile.io support team, and I couldn’t be more impressed. Shelby was incredibly helpful, quickly forwarding my request to the team, and Ezra from the Smile Support Team responded promptly with a solution that worked perfectly. Thanks to their clear communication and swift actions, we were able to resolve the issue in no time. A big thank ...

Filler Lux™
United States
8 months using the app
Smile.io replied January 10, 2025

Thank you for taking the time to leave us a review and for such kind words! It was great working with you. ☺️
- Shelby

February 27, 2025

We are just installing this program so have to provide feedback on success in about 8-12 weeks but I can already say that the customer support has been very helpful so far.

Tea Rebellion
Canada
About 3 years using the app
Smile.io replied February 28, 2025

Thank you for taking the time to leave a review! We are happy to hear that customer support has been helpful and look forward to watching your program thrive too.

January 10, 2025

Been using this app for over a year and not only is it super easy to use and accurate, the customer service is TOP NOTCH! Smile.io is the only reward system I will recommend. Great job Smile.io Team!

Better Bushcraft
United States
11 months using the app
Smile.io replied January 12, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

March 8, 2025

Lynn helped me for a long time and helped me figure everything out I needed to know! So thankful for her hard work and dedication she never left the chat!

CLOVER
United States
About 2 months using the app
Smile.io replied March 11, 2025

So glad you think Lynn is great - we do too!

March 3, 2025

Great app even in the free version. CSR Shelby was very helpful when asked about multiple areas of the app. She provided step by step instruction and links to further guidance for each issue and was very friendly as well - a bonus!

Cedar Valley Farms
United States
About 1 month using the app
Smile.io replied March 6, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

February 25, 2025

Great service and excellent communication! Lynn was able to help us resolve our concern. Highly recommended!

Hairsense
Canada
About 2 years using the app
Smile.io replied February 26, 2025

Thank you for leaving this review! We are thrilled you had great service from Lynn.

February 11, 2025

Support (Lynn and Jade) were super helpful. This app has been great for conversions.

NutriPetPak
United States
Over 2 years using the app
Smile.io replied February 13, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

December 4, 2024

The Smile app is fantastic! - User friendly, and packed with incredible features and customization. The updates show that the developers are committed to improving the customer experience. We've utilized this app in our shop for a little over a year, and have seen positive ROI! We highly recommend enabling all of the apps features to maximize customer engagement.
Smile's customer support has ...

Day Designer
United States
Over 1 year using the app
Smile.io replied December 6, 2024

Thank you for your kind words! We are so happy to hear that you'd highly recommend us - we look forward to watching your program thrive!