Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,693)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its loyalty and rewards features that boost customer engagement and retention. They appreciate its user-friendly interface, customizable loyalty programs, tiered rewards, and referral systems. The integration with Shopify is seamless, ensuring easy management. Its performance is reliable, and customer support is noted for being responsive and effective in providing assistance and resolving issues quickly.

March 8, 2025

Lynn helped me for a long time and helped me figure everything out I needed to know! So thankful for her hard work and dedication she never left the chat!

CLOVER
United States
About 2 months using the app
Smile.io replied March 11, 2025

So glad you think Lynn is great - we do too!

December 4, 2024

The Smile app is fantastic! - User friendly, and packed with incredible features and customization. The updates show that the developers are committed to improving the customer experience. We've utilized this app in our shop for a little over a year, and have seen positive ROI! We highly recommend enabling all of the apps features to maximize customer engagement.
Smile's customer support has ...

Day Designer
United States
Over 1 year using the app
Smile.io replied December 6, 2024

Thank you for your kind words! We are so happy to hear that you'd highly recommend us - we look forward to watching your program thrive!

Edited January 15, 2025

Shelby was very patient and very helpful, directed me to exactly what I needed. Thanks Shelby!

Updated to add: Lynn was attentive to my needs and got everything sorted out quickly!

Preggy Plus
Trinidad & Tobago
Over 2 years using the app
Smile.io replied December 13, 2024

We smiled reading this review! Thank you so much :)

March 3, 2025

Great app even in the free version. CSR Shelby was very helpful when asked about multiple areas of the app. She provided step by step instruction and links to further guidance for each issue and was very friendly as well - a bonus!

Cedar Valley Farms
United States
About 1 month using the app
Smile.io replied March 6, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

February 25, 2025

Great service and excellent communication! Lynn was able to help us resolve our concern. Highly recommended!

Hairsense
Canada
About 2 years using the app
Smile.io replied February 26, 2025

Thank you for leaving this review! We are thrilled you had great service from Lynn.

February 11, 2025

Support (Lynn and Jade) were super helpful. This app has been great for conversions.

NutriPetPak
United States
Over 2 years using the app
Smile.io replied February 13, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

February 6, 2025

Such an awesome app. I absolutely love it and would recommend it to every business owner.

DynamicAli Skincare
Jamaica
5 months using the app
Smile.io replied February 8, 2025

Thanks for leaving a review!

Don't hesitate to reach out if you have any questions.

Smile Team ✨

February 13, 2025

We just started using this app a few weeks ago, but their customer service has already been more than helpful! They were able to add a needed feature for us, to help streamline our workflow!! Thank YOU Smile!

Zig Zag Asian Collection
United States
17 days using the app
Smile.io replied February 15, 2025

We smiled reading this review! Thank you so much :)))

December 19, 2024

The app is generally very easy to use with a decent UX, although Smile's customer service is incredible. Lynn has been very helpful and super responsive, assisting us with any errors that we've come across or questions we've had.

Daybird
United States
About 2 years using the app
Smile.io replied December 22, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

December 11, 2024

Smile makes creating a rewards program easy!
They also helped me to figure out how to implement one for my in-person pop-ups. I wish they had a more "entry-level" plan with more features but overall I am super happy!

Skincare for Weirdos
Canada
7 months using the app
Smile.io replied December 13, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Smile Team ✨