Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,499)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

September 10, 2024

The definition of you get what you pay for. Slightly more than some of the competitors but the product and service is absolutely amazing, with all the best integrations.

Roastwolf
United Kingdom
8 months using the app
Smile.io replied September 13, 2024

We are so happy to hear you found both the product and service to be great - we look forward to supporting you in the future :)

October 24, 2024

Great experience so far, has all the features we needed and at a more competitive price than some other options. Lynn was incredibly helpful with any questions I had during the set up process they seem to always be online!!

Estella Collection
United States
9 days using the app
Smile.io replied October 26, 2024

Thanks for leaving a review! We agree that Lynn is indeed excellent 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

October 9, 2024

Smile has been an amazing experience and tool for my business providing a rewards program.

Terri Van Horn Collection
United States
Over 1 year using the app
Smile.io replied October 12, 2024

Thank you for taking the time to leave a review! We really appreciate the 5-star rating! 💛

October 17, 2024

Smile has been a great addition to our Shopify shop to help engage and retain our current customers. The Smile customer support team continues to be helpful in answer any questions or concerns that I have. Thanks, Lynn!

Breakout EDU
United States
4 months using the app
Smile.io replied October 19, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. 


Smile Team ✨

October 28, 2024

I am just launching the app so had a lot of questions during set up. Shelby was extremely quick to respond and helpful in guiding me through the process and what would work best for us!

Blanc et Rouge Wines & Spirits
United States
23 days using the app
Smile.io replied October 30, 2024

We are so glad Shelby was able to assist you! Thanks for your lovely review!

October 16, 2024

The staff at Smile.io were quick to respond, and a delight to deal with. The plugin itself seems solid, I've been on the free tier for a few months now, but it's never caused any issues and eventually I'd like to upgrade to integrate a review plugin too.

BioGenesis Laboratory
United States
4 months using the app
Smile.io replied October 18, 2024

Thanks so much for taking the time to leave this lovely review! We really appreciate it 🙏

- Smile Team ✨

October 10, 2024

These guys are great and really want to help you get your program off the ground. They Very patiently answer questions.

Dolby Drums
United States
3 months using the app
Smile.io replied October 12, 2024

We are so happy to hear you found both the product and service to be great - we look forward to supporting you in the future :)

October 31, 2024

So far we are loving this app. Any issues we have had were dealt with quickly and easily via the online chat with Shelby.

Nellie's
Canada
3 months using the app
Smile.io replied November 2, 2024

Thank you for taking the time to leave this review! We're so glad to hear that you had a helpful experience with Shelby 🤩

August 13, 2024

Great service, and even better app, one of the best reward programs out there!

Crystal & Stone
Australia
About 4 years using the app
Smile.io replied August 15, 2024

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏

- Smile Team ✨

October 1, 2024

Lynn P was great to work with. Follwed up immediatly and was eager to help resolve my issue.

The Little Catholic
United States
Over 2 years using the app
Smile.io replied October 3, 2024

Thanks for taking the time to rate us 5 stars!

Smile Team✨