Smile: Loyalty & Rewards
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (6,469)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.
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The staff at Smile.io were quick to respond, and a delight to deal with. The plugin itself seems solid, I've been on the free tier for a few months now, but it's never caused any issues and eventually I'd like to upgrade to integrate a review plugin too.
Thanks so much for taking the time to leave this lovely review! We really appreciate it 🙏
- Smile Team ✨
These guys are great and really want to help you get your program off the ground. They Very patiently answer questions.
We are so happy to hear you found both the product and service to be great - we look forward to supporting you in the future :)
I just signed up for this app. I received more than 10 new customers to sign up within the first day, Lisa was very helpful when I had questions.
Thank you for this lovely review - we think Lisa is great too! :)
Great app with good customer service, very reactive and always trying to find a solution. I would give 5 stars, but we still do miss translations functionalities, right now a lot them are only available in English, and we would love to extend them to other stores with its full potential (using points in checkout, on product page, customer page...)
Thank you for your review and feedback - this is something we will definitely look into and keep you updated with.
We are very glad to hear that our customer support were helpful in trying to find a solution for you!
We've had a fantastic experience setting up our loyalty program with Smile. The platform is user-friendly and offers a variety of customization options to suit our needs. Whenever we had questions or needed assistance, the Smile support team was always prompt and helpful. We are very happy with the overall service.
Thank you for this lovely review! We are so happy to hear you've found the platform to have ample customization options and our support were quick to help with your questions!
Lynn P was great to work with. Follwed up immediatly and was eager to help resolve my issue.
Thanks for taking the time to rate us 5 stars!
Smile Team✨
So far we are loving this app. Any issues we have had were dealt with quickly and easily via the online chat with Shelby.
Thank you for taking the time to leave this review! We're so glad to hear that you had a helpful experience with Shelby 🤩
I had some concerns regarding my plan order maximum being reached, and Andreandana was so helpful to assist me. She listened to my concerns and came up with a solution.
Thank you very much!!
(I still think there should be another tier between the $49.99/mo and $200/mo option)
Thanks so much for taking the time to leave a review!
- Smile Team ✨
Great support, Mr Cole provided quick help and retained a satisfied customers
Thank you for the 5 star review!
Shelby - Smile Team ✨
The app is great - there is a lot to offer even with the free plan. Customer service is outstanding as well and very quick to respond.
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions. We're always here when you need us!
Smile Team ✨