Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,619)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and increasing order values through its rewards program. It features a user-friendly interface with extensive customization options, including loyalty landing pages. The integration process is smooth, and ongoing maintenance is minimal. Customer support is frequently praised for its quick and effective responses, significantly enhancing the user experience and reliability of the app.

December 11, 2024

I had a question about integrating the app on my POS and Shelby responded quickly and was very helpful

Grace & Grit Boutique
United States
Over 1 year using the app
Smile.io replied December 13, 2024

So glad Shelby was able to assist you and thank you for your lovely review!

November 21, 2024

Thank you so much for all your help!

Nolaskinsentials
United States
About 7 years using the app
Smile.io replied November 23, 2024

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

September 18, 2024

The few times I have had to speak/write with the staff at Smile have been nothing but exceptional. They really are there to help and made sure all my concerns and/or issues were resolved. It is very nice to still see some companies out there will great customer service.

Best,

Mike Brown

Brown's Top Shelf Meats
United States
8 months using the app
Smile.io replied September 22, 2024

Thank you so much for taking the time to leave this review!

We really appreciate it 💖

Don't hesitate to reach out if you have any questions,

Smile Team ✨

November 28, 2024

Fast and efficient service - what I needed when I was in a pinch regarding dealing with repeat orders and how they should be handled in order for customer to receive their points.

Bond St Wines
United States
5 months using the app
Smile.io replied November 30, 2024

Thanks so much for taking the time to rate us 5 stars! 🤩

November 22, 2024

Great solution for loyalty program. Easy to set up and easy to use. Joana was quick to solve my issue at hand. Thank you!

Feel Beautiful
Singapore
6 months using the app
Smile.io replied November 23, 2024

Thank you for the 5 star review!

Smile Team ✨

December 12, 2024

So far so good, we are new to SMILE but are looking forward to what it can deliver for us. Shelby in Live Chat at Smile has provided all the information and tools needed to get us off the ground. Thank you.

EMBOS
United Kingdom
17 days using the app
Smile.io replied December 14, 2024

Thank you for taking the time to leave us a 5-star review! 🤩

November 12, 2024

Customer service has been great! The few times we've had questions, Lisa has come to our aid within just a few hours, not only with answers, but also with screen-shots, and even embedded video/GIF that make it very easy to understand! Explanations have been simple and complete, making sure that we fully understand the solution. Thanks for the great customer service! :)

Radiant Research
United States
3 months using the app
September 4, 2024

Excellent app, integration with Shopify is easy and thorough. Has a positive effect on sales and retention. Direct integration with the new-style checkout is a boost for conversion.

I've only ever had to use support once and Joanna there helped me out with a superb solution quickly and efficiently, thank you.

Biketart
United Kingdom
About 3 years using the app
Smile.io replied September 5, 2024

Thanks so much for rating us 5/5 stars! We truly appreciate you taking the time to do this 🙂

Yours in Loyalty,

✨ Joana ✨

Edited November 6, 2024

Amazing loyalty program. We switched because of rampant code leaks and saw immediate savings due to fewer discounts. I recommend this app (if you have the budget).

Update: The customer service is very good.

Country Life Natural Foods
United States
6 months using the app
Smile.io replied October 30, 2024

Thank you so much for taking the time to leave this rating! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. 


Smile Team ✨

November 5, 2024

Great experience so far and nice people at Smile.

Shoe Lace Supply
United States
Over 2 years using the app
Smile.io replied November 8, 2024

Thank you for the 5 star review!

Smile Team ✨