Smile: Loyalty & Rewards
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (6,470)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.
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Lisa was very helpful with answering my question. She took the time to provide screenshots which was good so I could share them with my customer as she navigated the site. I appreciated her assistance.
Thank you for this lovely review - we think Lisa is great too! :)
I don't really recommend this after using it for only 10 months unless they fix a few things, As soon as you pass the threshold for the new tier they STILL TAKE YOUR MONEY and they DO NOT give you ACCESS to your customers information so you cannot edit, add or remove points and customer info etc. 50 dollars a month just so my customers can accumulate points back but now that its over 700 people a month it needs to be 200? MAKE AN OPTION FOR JUST POINTS REWARDS I DON'T NEED ANYTHING ELSE AND MAKE IT MAX 50 BUCKS DON'T BE GREEDY!
We genuinely appreciate you taking the time to leave us feedback about our pricing. Someone from our team has reached out to discuss this further with you to see if there's anything we can do to help make Smile work for you!
Yours in Loyalty,
The Smile Support Team
Helpful & prompt customer service. The app is working well for us at the moment (we are on the free plan), but there is a small issue with guest nudge referrals not working. Apparently this is to do with the new Shopify checkout and Smile are working on a fix to this.
Very helpful support
Thank you for taking the time to rate us 5-stars! 🤩
Don't hesitate to reach out if you have any questions.
Shelby - Smile Team ✨
I had a question about my plan and Joana was very helpful and explained in detail my answer. I appreciate her quick response and friendliness. Thank you for a great app that my customers love
Thank you for taking the time to leave a review and for all of the kind words! We're happy to hear that you and your customers are enjoying Smile.io 💖
Shelby - Smile Team ✨
Today I received great service from Joana. She was very quick with her response time, friendly and very helpfull. We managed to fix the problem and was happy with the service. Thank you Joana
Thanks so much for taking the time to leave a review! We genuinely do appreciate it 🙏
Yours in Loyalty,
✨ The Smile Support team ✨
App is easy to set up and use. I had some queries, but the Smile.io team were quick to respond and very helpful.
My only suggestion would be to allow additional orders for the Starter plan for $20 per month, like on the Growth plan and above.
We are really happy to hear you found our program easy to set-up and use! We'd also like to thank you for your feedback regarding our pricing. We'll be here to support you and your loyalty program :)
I got the free version and is so easy to use. Customer service is ready to help you every time you need.
Thanks so much for rating us 5/5 stars! We truly appreciate you taking the time to do this 🙂
Yours in Loyalty,
✨ The Smile Team ✨
Support team is helpful and responsive! They reply promptly on our issues/requests and always strives to provide a solution that helps our business :)
Definitely the top loyalty program apps in the market.
Special thanks to Lynn for helping on our billing/account related requests, as well as Hannah, Andrea and team for providing the necessary data requests.
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions. We're always here when you need us!
Smile Team ✨
Easy to use and the customer service is very helpful and fast at answering my questions
Thanks so much for taking the time to leave a review!
- Smile Team ✨