Smile: Loyalty & Rewards
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (6,523)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective loyalty and rewards system that boosts customer retention and engagement. They find it easy to set up and use, with features like customizable rewards and loyalty landing pages enhancing the shopping experience. The free version offers significant value with ample customization options. Customer support is praised for being responsive and attentive, often with specific staff members commended, highlighting the personalized service provided.
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The Smile customer service is so helpful to get our programs up and running. Really appreciate the quick turnaround on responses and level of detail provided in the instructions.
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions. We're always here when you need us!
Smile Team ✨
Von der Funktionalität ist die App in Ordnung. Leider können nicht alle Inhalte auf Deutsch übersetzt werden, was es uns unmöglich macht die App Blöcke im Checkout oder anderen Bereichen zu nutzen. Einen Stern gibt es deshalb, dass es leider überhaupt keine Möglichkeit gibt zusammen mit dem Support eine Lösung zu finden, auch wenn wir einen Teil der Kosten für die Entwicklung übernehmen würden. Weder eine Lösungsvorschlag noch ein Angebot haben wir auf zweifache Nachfrage erhalten. Das ist sehr schade :(.
The functionality of the app is fine. Unfortunately, not all content can be translated into German, which makes it impossible for us to use the app blocks in the checkout or other areas. We give it one star because unfortunately there is no possibility at all to find a solution together with the support, even if we would bear part of the costs for the development. We have received neither a proposed solution nor an offer after two requests. That is a great pity :(.
Hi there! I'm sorry to hear you are experiencing issues with German translations. We've sent you an email your way to help figure this out.
Excellent app and Jade was so helpful on customer service in helping us setting up the POS side of things :) Highligh recommend
Thank you so much for taking the time to leave this review 💛 It was a pleasure assisting you!
Jade - Smile Team✨
Easy to set up and the price is right!
Thank you so much for your review, we really appreciate your kind words.
Cheers
Joana 🤩
Helpful customer service
Thank you for your lovely review. If you have any other questions we will be happy to help!
very nice app, easy to use, and great customer service. I definitely recommend it!
Thanks so much for the kind words about our app and support team. Your recommendation means a lot 🙏
Yours in Loyalty,
✨ The Smile Support Team ✨
Great app and support. I had some questions for app functionalities.
Jade from support replied immediately and explained everything clearly.
Highly recommend.
So glad you were happy with Jade's service, we think she's pretty awesome too :) we look forward to watching your loyalty program thrive!
Lisa and Andrea were really helpful and quick to respond to my questions about Customer Emails. Thanks again!
Thank you for your lovely review. We are happy that Lisa and Andrea were able to help.
Lynn - Smile Team ✨
Love this app. customer service is very helpful also. Would recommend.
Thanks for leaving us a review! We appreciate it so very much and are so glad to hear you are happy with both our support and our app 🫶
Yours in Loyalty,
✨ The Smile Support Team ✨
Exceptional customer service and support!
Highly recommend this app!!!
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions. We're always here when you need us!
Smile Team ✨