Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,653)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer retention and increasing order values through customizable loyalty programs, including rewards, referrals, and VIP tiers. They praise its user-friendly interface and reliability. The customer support team is frequently commended for being responsive and providing creative solutions to improve loyalty programs, significantly boosting customer loyalty and satisfaction.

April 10, 2024

Jade was very helpful and attentive. Thank you!

Krack'd Snacks
United States
About 1 year using the app
Smile.io replied April 12, 2024

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏 We are happy that Jade could help :)

Yours in Loyalty,

✨ The Smile Support Team ✨

February 29, 2024

Support was super fast and friendly. Wonderful service

Twine & Sea
South Africa
4 months using the app
Smile.io replied March 1, 2024

Thank you so much for taking the time to leave a review! We are happy to hear that you are happy with Smile!

Yours in Loyalty,

✨ Jade &The Smile Support Team

March 27, 2024

The team was very supportive in assisting me setting up the app with a few errors I had made. They even gave advice on Shopify theme code issue which was really helpful.

Hobbster
United Kingdom
5 days using the app
Smile.io replied March 28, 2024

Thanks so much for taking the time to leave a review! <3 We are happy to hear that our Support Team could help!

If you need anything else, please do not hesitate to reach out.

August 22, 2024

A minha experiencia com a Smile tem sido ótima, tem sem duvida ajudado a fidelizar os meus clientes e o suporte deles é fantástico, respondem prontamente a qualquer dúvida ou problema.

Laral Crafts
Portugal
4 months using the app
Smile.io replied August 23, 2024

Muitíssimo obrigada pela sua avaliação, a qual nos preenche de orgulho! :)

January 15, 2024

Definitely worth the automations and features ;-) Staff is friendly and helpful.

ieGlobal
South Africa
About 1 month using the app
Smile.io replied January 16, 2024

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

Yours in Loyalty,

✨ The Smile Support Team ✨

May 8, 2024

Joanna helped me a lot with my account. Thanks joanna!

ModernRoots Natural Soaps & Body Care
United States
2 months using the app
Smile.io replied May 10, 2024

So pleased Joana could help you out! Thank you so much for taking the time to leave us a 5-star rating! We really appreciate it 💖

February 29, 2024

I would definitely recommend this app to anyone running a business online. I love rewards points and referral incentives, personally, so I know my customers appreciate it as well. It's such a great way to build your business and give back. The app is super simple to navigate and makes it easy to customize your settings.

Diva Loca Life Boutique
United States
About 16 hours using the app
Smile.io replied March 2, 2024

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

Yours in Loyalty,

✨ The Smile Support Team ✨

Edited June 25, 2024

This is a useless app even they label it as "FREE" app. You can't even use it in Shopify's Starter Pack. WASTEOF TIME to download and talking to their "so called" advisor. At the end of the day, ZERO accomplishment.

I STRONGLY DON'T RECOMMEND THIS APP.

SNKRZ ILOILO PH
Philippines
6 days using the app
Smile.io replied June 22, 2024

Thank you for the feedback! We've sent an email your way with some additional information to clarify.

January 29, 2024

Great app, just wish my settings would sync faster.

Retrofits
United States
4 months using the app
Smile.io replied January 31, 2024

Thanks for your review! Please reach out if we can assist with anything 🙌

Edited November 26, 2024

Excellent app and Joana was so helpful. Highy recommend

AYU Cosmetics
Ireland
About 1 year using the app
Smile.io replied January 19, 2024

Thank you so much for taking the time to leave this review 💛 It was a pleasure assisting you!

Jade - Smile Team✨