Smile: Loyalty & Rewards
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (6,478)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.
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Top service from Hannah :)
Thank you for your lovely review. We are so glad Joana was able to assist you!
My technician Lisa was able to answer my question in a prompt and timely manner. Thanks!
Thank you so much for taking the time to leave this review 💛 It was a pleasure assisting you!
Lisa - Smile Team✨
Great app! The team is efficient, understanding and really nice, don't regret using it!
Thank you so much for taking the time to leave this review 💛 It was a pleasure assisting you!
Lisa - Smile Team✨
I might have to uninstall this app. It's difficult to integrate, and customer support have refused to offer the support I need (even on the $199 per month plan) to get up and running. If they can manage to help me get set up, I'll be happy to change my review and rating.
Update: They did a great job getting me up and running after I left this review and after customer service told me I couldn't get support via screen share. The person who did meet me on screen share was very kind and helpful. She said that the person who chatted with me was misinformed.
Thanks for taking the time to leave a review and I'm sorry you're having a bad experience. I've reached out directly to help you get set up and answer any questions.
- Angie & the Smile Team
Friendly, knowledgeable, and answered all my questions. Thank you!
Thank you for leaving a review for us 💖 Don't hesitate to reach out in the future — we're always here when you need us!
- Smile Team ✨
love the wholesome functions and the instant support! Brandon on Smile support team done a great job on finding solutions and helping with the problems, 5 star worth APP and team!
Thank you for your review. It is really appreciated. Please reach out if there is anything else we can help with.
Cheers
David
Quick and easy answer to a problem I had. And so friendly!
Thank you so much for taking the time to leave this review & for your kind words 💛 It was a pleasure assisting you!
Lisa - Smile Team✨
We've been using Smile for months and the program has been a great compliment to our customer loyalty offerings. Support is usually very prompt and helpful. The app interface requires a small learning curve, but easy once you're set up. Would happily recommend to others!
Thank you for your review. We have reached out via email to see if there is anything we can improve on.
Cheers
The Smile Team
Excellent app with the support is fantastic
Thanks for leaving a review! Don't hesitate to reach out if you have any questions. We're always here when you need us!
Smile Team ✨
by far, I think the app is good to use
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions. We're always here when you need us!
Smile Team ✨