Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,478)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

January 4, 2024

by far, I think the app is good to use

Angelina Nail Supply NYC
United States
5 months using the app
Smile.io replied January 6, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!


Smile Team ✨

December 1, 2023

The app works flawlessly and comes with highly attentive and efficient support. Highly recommended!

Gaelle Organic
United States
About 3 years using the app
Smile.io replied December 3, 2023

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!


Smile Team ✨

March 21, 2024

by far the best customer service provided by an app and one of the easiest to use interfaces

Benir Clothing
United Kingdom
8 days using the app
Smile.io replied March 23, 2024

Glad to hear you're finding Smile easy to use and enjoying our Support team - they are definitely awesome! 😄 Thanks for the rating & review!

Edited January 31, 2024

Thanks to Hannah! She helped much and she is the hero of the day.

Thank you!

PetHubb
United Arab Emirates
7 months using the app
Smile.io replied December 7, 2023

Thank you so much for your review, we really appreciate it.

Best regards

The Smile team

November 20, 2023

An excellent loyalty management app, customer service is prompt and proactively addresses customer issues, very good!

Kemimoto
Hong Kong SAR
Almost 2 years using the app
Smile.io replied November 22, 2023

Thanks so much for the review and for calling us "excellent". We think you're pretty excellent too 🫶

Yours in Loyalty,

✨ The Smile Support Team ✨

March 29, 2024

so far so good. they are very quick to respond

Candle Nerds
United States
4 months using the app
Smile.io replied April 1, 2024

Thanks for leaving a review! Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

January 9, 2024

Great support and improving all the time

meatbox.com
United Kingdom
Over 3 years using the app
Smile.io replied January 10, 2024

Thank you so much for taking the time to leave this review & for your kind words 💛 Everyone here at Smile really appreciates it!

✨ Smile Team ✨

February 22, 2024

Lynn was prompt, courteous, and was able to answer our questions.

Shuler Studio
United States
About 2 years using the app
Smile.io replied February 27, 2024

Thanks so much for taking the time to leave a review! <3 We are happy to hear that Lynn could help!

Yours in Loyalty,

✨ The Smile Support Team ✨

December 15, 2023

My experience with Customer Support member Lynn was amazing. She had complete knowledge, was able to zero down my concern and provided me an accurate resolution for the same. Thanks Lynn for your support.

Vhouse Florist
Australia
8 days using the app
Smile.io replied December 16, 2023

Ah, so glad to hear that Lynn was able to help you and that you found her to be on point! This is what we love to see 💖

We'll be here if you need anything else at all 🤓

Yours in Loyalty,

✨ The Smile Support Team ✨

April 9, 2024

I’m new to the app, and Jade has been fantastic in helping me navigate a customer question! Thank you so much!

Dottie Beth Designs
United States
4 days using the app
Smile.io replied April 12, 2024

Thank you so much for sharing, we are happy that we were able to help. We think Jade is super awesome too! 💖

If you need any help, please do not hesitate to reach out.