Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,477)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

January 15, 2024

Definitely worth the automations and features ;-) Staff is friendly and helpful.

ieGlobal
South Africa
About 1 month using the app
Smile.io replied January 16, 2024

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

Yours in Loyalty,

✨ The Smile Support Team ✨

March 11, 2024

SERVICE WAS GREAT EVEN THOUGH THE APP WASNT A FIT

Addicted Lifestyle
United States
3 days using the app
Smile.io replied March 14, 2024

Thank you so much for your review and sharing! <3

If you need any help, please do not hesitate to reach out.

The Smile Team ✨

March 4, 2024

Fast, friendly, and professional support!

Glow Until Dawn
United States
3 months using the app
Smile.io replied March 8, 2024

Thank you so much for the 5-star rating 💖

If you need any help, please do not hesitate to reach out.

Smile Team ✨

April 9, 2024

I’m new to the app, and Jade has been fantastic in helping me navigate a customer question! Thank you so much!

Dottie Beth Designs
United States
4 days using the app
Smile.io replied April 12, 2024

Thank you so much for sharing, we are happy that we were able to help. We think Jade is super awesome too! 💖

If you need any help, please do not hesitate to reach out.

Edited December 8, 2023

service is quick and commendable. They hear you when you have a constructive feedback to share and they do act upon your suggestions in favor of your business. Looking forward for a great partnership with smile for better customer experience and in driving more sales.

Swarav Handicraft USA
United States
7 days using the app
Smile.io replied December 7, 2023

Thanks for taking the time to leave a review. We appreciate your feedback and have reached out to you personally via email so that we can understand your viewpoint.

January 29, 2024

Great app, just wish my settings would sync faster.

Retrofits
United States
4 months using the app
Smile.io replied January 31, 2024

Thanks for your review! Please reach out if we can assist with anything 🙌

February 20, 2024

Simple et facile d'utilisation, et le service à la clientèle est très réactif.

La Victoria
New Caledonia
12 months using the app
Smile.io replied February 22, 2024

Merci beaucoup d'avoir pris le temps de laisser un avis ! Nous apprécions vraiment vos gentils mots 🙏

Votre fidélité,

✨L'équipe d'assistance Smile ✨

January 29, 2024

Very helpful and kind. Happy with the services!

Moonkie
Hong Kong SAR
About 1 month using the app
Smile.io replied January 31, 2024

Thanks for leaving a review! Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

February 6, 2024

Easy to use & modify points for customers!

Seattle Elderberry
United States
3 months using the app
Smile.io replied February 8, 2024

Thanks so much for taking the time to write this review! We really appreciate it 🤩

Smile Team ✨

December 19, 2023

Great App with great functions. Customer support is also to notch.

Nikkia Joy Cosmetics AU
Australia
Over 1 year using the app
Smile.io replied December 20, 2023

Thank you so much for taking the time to leave this review! We really appreciate it 💖

It was a pleasure to assist you.

Lynn - Smile Team ✨