Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,478)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

December 19, 2023

Great App with great functions. Customer support is also to notch.

Nikkia Joy Cosmetics AU
Australia
Over 1 year using the app
Smile.io replied December 20, 2023

Thank you so much for taking the time to leave this review! We really appreciate it 💖

It was a pleasure to assist you.

Lynn - Smile Team ✨

December 5, 2023

Lisa such an angel for helping me with my current program!

INDO LOVE KREATION
United States
About 2 years using the app
Smile.io replied December 6, 2023

Thank you so much for taking the time to leave this review & for your kind words 💛 It was a pleasure assisting you!

Lisa - Smile Team✨

November 27, 2023

Great app and support is excellent.

Nathalie Bond
United Kingdom
Over 4 years using the app
Smile.io replied December 2, 2023

Thank you for your review we really appreciate it.

Cheers

The Smile team.

December 13, 2023

Great service form Lisa...Thank you!

Cheer Haven LLC.
United States
Almost 3 years using the app
Smile.io replied December 15, 2023

Thanks for taking the time to leave us a review! So glad to hear you were able to experience the great service that Lisa provides our merchants 🙂

Yours in Loyalty,

✨ The Smile Support Team ✨

December 22, 2023

excellent customer service and support!

Blushery
Australia
Almost 2 years using the app
Smile.io replied December 25, 2023

Thank you for your kind words, we really appreciate it! We pride ourselves on our customer service and are delighted you got a great response 🤩

Cheers,
Smile Team ✨

January 9, 2024

Lisa was knowledgeable, prompt, and extremely helpful. Solid app and solid customer service.

Ayamaya Outdoors
United States
7 months using the app
Smile.io replied January 11, 2024

Thank you, we really appreciate your kind words. We agree Lisa is awesome.

Cheers

The Smile team

May 13, 2024

Fantastic customer support.

Peggy & Twig
Australia
About 1 month using the app
Smile.io replied May 15, 2024

We love to hear that our customer support is fantastic! Thanks for your lovely feedback :)

January 25, 2024

It's great! Very helpful customer support.

GO24·7
United States
Over 1 year using the app
Smile.io replied January 27, 2024

Thanks for leaving us a review! We appreciate it so very much and are so glad to hear you are happy with both our support and our app 🫶

Yours in Loyalty,

✨ The Smile Support Team ✨

March 9, 2024

The app provides what you need for good loyalty program. I wish there would support for more languages (even to translate manually).

MINI BÉBÉ
Poland
4 days using the app
Smile.io replied March 11, 2024

Thank you for your review and honesty here! It's something we'll keep in mind when releasing new features to our app. If we can help with anything else please let us know!

December 22, 2023

We have just started, but the customer service has been fantastic. Andy and Joaana have been a huge help to set up the program for us!

See Love
India
8 days using the app
Smile.io replied December 25, 2023

Thank you so much for leaving a review! We agree that Andy & Joana are indeed fantastic 🤩

Don't hesitate to reach out if you have any questions. We're always here if you need us!

Smile Team ✨