Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,523)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty and rewards system that boosts customer retention and engagement. They find it easy to set up and use, with features like customizable rewards and loyalty landing pages enhancing the shopping experience. The free version offers significant value with ample customization options. Customer support is praised for being responsive and attentive, often with specific staff members commended, highlighting the personalized service provided.

November 27, 2023

Great app and support is excellent.

Nathalie Bond
United Kingdom
Over 4 years using the app
Smile.io replied December 2, 2023

Thank you for your review we really appreciate it.

Cheers

The Smile team.

December 13, 2023

Great service form Lisa...Thank you!

Cheer Haven LLC.
United States
Almost 3 years using the app
Smile.io replied December 15, 2023

Thanks for taking the time to leave us a review! So glad to hear you were able to experience the great service that Lisa provides our merchants 🙂

Yours in Loyalty,

✨ The Smile Support Team ✨

February 20, 2024

Simple et facile d'utilisation, et le service à la clientèle est très réactif.

La Victoria
New Caledonia
12 months using the app
Smile.io replied February 22, 2024

Merci beaucoup d'avoir pris le temps de laisser un avis ! Nous apprécions vraiment vos gentils mots 🙏

Votre fidélité,

✨L'équipe d'assistance Smile ✨

December 22, 2023

excellent customer service and support!

Blushery
Australia
Almost 2 years using the app
Smile.io replied December 25, 2023

Thank you for your kind words, we really appreciate it! We pride ourselves on our customer service and are delighted you got a great response 🤩

Cheers,
Smile Team ✨

January 9, 2024

Lisa was knowledgeable, prompt, and extremely helpful. Solid app and solid customer service.

Ayamaya Outdoors
United States
7 months using the app
Smile.io replied January 11, 2024

Thank you, we really appreciate your kind words. We agree Lisa is awesome.

Cheers

The Smile team

November 16, 2023

Really great customer support from Nicole!

LILLA
Netherlands
About 1 year using the app
Smile.io replied November 18, 2023

Thanks so much for taking the time to write this review! We really appreciate it 🤩

Smile Team ✨

December 22, 2023

We have just started, but the customer service has been fantastic. Andy and Joaana have been a huge help to set up the program for us!

See Love
India
8 days using the app
Smile.io replied December 25, 2023

Thank you so much for leaving a review! We agree that Andy & Joana are indeed fantastic 🤩

Don't hesitate to reach out if you have any questions. We're always here if you need us!

Smile Team ✨

April 9, 2024

I’m new to the app, and Jade has been fantastic in helping me navigate a customer question! Thank you so much!

Dottie Beth Designs
United States
4 days using the app
Smile.io replied April 12, 2024

Thank you so much for sharing, we are happy that we were able to help. We think Jade is super awesome too! 💖

If you need any help, please do not hesitate to reach out.

January 25, 2024

It's great! Very helpful customer support.

GO24·7
United States
Over 1 year using the app
Smile.io replied January 27, 2024

Thanks for leaving us a review! We appreciate it so very much and are so glad to hear you are happy with both our support and our app 🫶

Yours in Loyalty,

✨ The Smile Support Team ✨

Edited July 2, 2024

JADE IS THE BESTcustomer service is fantastic - We are absolutely loving this app in every single way!!

Everyday Chic Boutique
United States
12 months using the app
Smile.io replied December 7, 2023

Thank you so much for your kind words! We appreciate you taking the time to leave a review and are so glad you and your customers are loving Smile! Don't hesitate to reach out if there is anything we can help you with :)