Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,478)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

November 16, 2023

Really great customer support from Nicole!

LILLA
Netherlands
About 1 year using the app
Smile.io replied November 18, 2023

Thanks so much for taking the time to write this review! We really appreciate it 🤩

Smile Team ✨

February 21, 2024

Excellent company to work with.

SK8 Clothing
Canada
About 1 year using the app
Smile.io replied February 23, 2024

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏

✨ The Smile Support Team ✨

April 1, 2024

Easy to use. Great support

Love♥Vonshe Skincare
United States
5 months using the app
Smile.io replied April 4, 2024

Thank you so much for taking the time to leave us a review! We really appreciate it 🤩

- Smile Team ✨

April 1, 2024

Shoutout to Andreandana, Brandon, Jade, and their team for their exceptional support during the process.

CROSSB
Malaysia
14 days using the app
Smile.io replied April 4, 2024

Thank you so much for taking the time to rate us 5 stars! We really appreciate it 🤩 We think Andreandana, Brandon, Jade and the team are pretty great too :)

- Smile Team ✨

February 8, 2024

Fantastic program and fantastic service from Lynn especially!!

SNELLER SA™
South Africa
10 months using the app
Smile.io replied February 10, 2024

Thank you so much for your review. We agree that Lynn is awesome! 🤩 Please reach out if we can help with anything else 🙏

Cheers
The Smile team 🤗

March 20, 2024

Very helpful staffs!

doe a dear
United States
About 4 years using the app
Smile.io replied March 22, 2024

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

Yours in Loyalty,

✨ The Smile Support Team ✨

Edited July 2, 2024

JADE IS THE BESTcustomer service is fantastic - We are absolutely loving this app in every single way!!

Everyday Chic Boutique
United States
12 months using the app
Smile.io replied December 7, 2023

Thank you so much for your kind words! We appreciate you taking the time to leave a review and are so glad you and your customers are loving Smile! Don't hesitate to reach out if there is anything we can help you with :)

May 13, 2024

Helpful customer service.

Blaze & Ribbon
United States
3 days using the app
Smile.io replied May 15, 2024

We are so glad to hear our customer support was helpful. Thank you for your review :)

November 30, 2023

David has been absolute amazing, delivering a personal service to a question I had and taking time out to send a video on how to use a feature. Super quick and polite. Signed up straight away!

WazzaVerse
United Kingdom
1 day using the app
Smile.io replied December 2, 2023

Thank you for the kind review we really appreciate it. Please reach out if there is anything else we can help with.

Cheers

The Smile team

January 4, 2024

The customer support is fantastic and what I might not have picked up on or understood in the helpful videos, can be further explained in a customer support chat!

Deux Cranes Chocolates and Confections
United States
About 2 months using the app
Smile.io replied January 6, 2024

Thanks so much for taking the time to write this review! We really appreciate it 🤩

Smile Team ✨