Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,649)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer retention and increasing order values through customizable loyalty programs, including rewards, referrals, and VIP tiers. They praise its user-friendly interface and reliability. The customer support team is frequently commended for being responsive and providing creative solutions to improve loyalty programs, significantly boosting customer loyalty and satisfaction.

October 11, 2023

Smile has always been so flexible for us and allowed us to build the best plan around our needs.

The functionality of Smile has also always met our needs and helped us to increase our CVR.

We switched away from Smile to Rise but quickly found that wasn't the best choice for our platform. Smile allows for much greater customization of our program to meet our needs. We definitely recommend Smile for all of your loyalty needs.

Starpil Wax
United States
Over 5 years using the app
Smile.io replied October 13, 2023

Welcome back and thanks for leaving a review! Don't hesitate to reach out if you have any further questions. We're always here when you need us!

Smile Team ✨

February 5, 2018

Fiona provided excellent documentation and GIFs of RuPaul that really answered all of my questions. Obviously. Great app and support!

Croga
United States
Over 5 years using the app
June 7, 2024

Excellent service! 10/10

Walker Boutique
United States
7 months using the app
Smile.io replied June 10, 2024

We are so glad you found our service 10/10! Don't hesitate to get in touch if you have any loyalty questions :)

Edited November 25, 2024

Excellent Loyalty Platform with robust features and a wide range of integrations. Prompt response to queries and help from David, Lynn and Jade. All three have been fantastic with resolving any queries we have had.

Pound Fabrics
United Kingdom
Over 5 years using the app
Smile.io replied February 4, 2022

Thanks so much for taking the time to leave us a review 🙌 and David is indeed the best! ✨✨✨

April 25, 2024

Great app been using it since 2021! Also amazing and fast customer service from Hannah! She listened in and help me out.

NORDIC DISC GOLF
Sweden
Over 2 years using the app
Smile.io replied April 26, 2024

Thanks so much for leaving a review! So glad to hear that Hannah was quick and you found her to be amazing. We love to hear that 🥰

Thanks for being our merchant these last 3 years! Cheers to more years to come 🥂

Yours in Loyalty,

✨ The Smile Support Team ✨

June 4, 2024

Ezra was very professional and kind. Follow up was amazing and helped me find a solution.

Dragonfly Dreams Bamboo
United States
8 months using the app
Smile.io replied June 7, 2024

Thanks for taking the time to rate us 5 stars! So glad Ezra could help get you up and running. We really appreciate the review 🙂

Yours in Loyalty,

✨ The Smile Support Team ✨

June 8, 2021

This is a really user friendly app for both myself to set up and the customers to use. It is exactly what I was looking for.

Bizzybcrafts
United States
Over 5 years using the app
Smile.io replied June 8, 2021

Thank you so much for leaving us this lovely review! We're so glad to hear that you're loving the app 💖

March 2, 2017

Free app that is really useful and loved by my customers!

Mr Fluffy
Singapore
Over 5 years using the app
July 1, 2020

I have nothing great to say about this app! I have seen such a growth with customer loyalty, customers excited to spend more and their customer service is top notch. Highly recommend!!

Tara Lynns Boutique
United States
Over 5 years using the app
Smile.io replied July 14, 2020

Thank you so much for your review! We're so happy to hear that our support team was able to help out!

February 14, 2017

Awesome app! Works well for both my customers and myself!

Wildsummerdesigns
United States
Over 5 years using the app