Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,649)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer retention and increasing order values through customizable loyalty programs, including rewards, referrals, and VIP tiers. They praise its user-friendly interface and reliability. The customer support team is frequently commended for being responsive and providing creative solutions to improve loyalty programs, significantly boosting customer loyalty and satisfaction.

June 20, 2016

Love this app, easy to set up so very user friendly. Can't wait for our customers to start earning those rewards

Meindl New Zealand
New Zealand
Over 5 years using the app
February 3, 2022

The platform is very easy to use and the customer service represents and provided FAQs are extremely helpful when I'm looking to receive additional information or resolve any issues.

Melanin Haircare
United States
Over 5 years using the app
Smile.io replied February 4, 2022

Thank you so much for taking the time to leave us this amazing review 💖

May 23, 2019

Smile looks great. Intuitive and easy to set up. Hoping it delivers the rewards we hope to our customers and our business.

UrbanBiker
New Zealand
Over 5 years using the app
Smile.io replied May 23, 2019

Thank-you for using our app, and for the five-star review! :)

September 25, 2017

Such a simple, effective Rewards Program. Our customers love this and really use it.
Thank you Maggie for being so helpful with the set up process.

Bakeology
United States
Over 5 years using the app
Edited April 3, 2019

Updating my review - this app is very expensive, but they have solid features and helpful support. I picked their brain very annoyingly and they were good. The UI/UX of the interface for both the customer and store owner is solid.
I can't say whether this increases repeat business/drives new business. But they've done a good job creating what they set out to create. I haven't used this long enough to attest to its effectiveness. Although from a price perspective if I have a few thousand customers my pricing is going to be around $400 - $500 per month if not more. That's a lot. Will i be able to get more than $6k per year in new revenue from this app? Would love to see a lower price point.

Baritastic Store
United States
Over 5 years using the app
Smile.io replied April 8, 2019

Thanks so much for sharing this! Feedback really helps ensure that we can provide the best experience possible for all of our merchants. We'll take this into consideration for sure! :)

October 8, 2016

Very professional looking program free for a small, new shop. I am so happy with this app.

Swan Lane
United States
Over 5 years using the app
November 9, 2023

Smile is a lovely and nice app with lots of nice features and points which are all really good.

Tip top lovely help from Jade, she's the best! =D

Aquacadabra
United Kingdom
Over 5 years using the app
Smile.io replied November 10, 2023

Thank you for taking the time to leave your review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team

February 6, 2017

So far so good. Had a problem where I totally messed up all the settings, support was great at resetting everything and I could start using the app again.

Mac Vapes
Canada
Over 5 years using the app
Edited April 22, 2024

Super easy to use. Pretty much a set it and forget it app. When needed, support is quick and helpful. My customers love the rewards.

When I had a question about the program (I have a legacy plan so I wanted to check to make sure everything was working.) Lisa took my question and forwarded it to Lynn. I was told it could take 24 hours to respond. Totally cool. Instead it was like 34 minutes. Lynn clarified all of my questions. Not only that, instead of upselling me, she assured me that I have all the features that I want and need in my legacy program. Amazing customer service all around.

Erin.Lane Bags
United States
Over 5 years using the app
Smile.io replied January 13, 2023

That's awesome that you could get in and set it up quickly! If you need anything else along your journey, our team is here 💪

Edited March 19, 2024

Excellent App for Loyalty Rewards! We have used Smile for a while now and are very happy with the service it provides! i also needed to contact support to sort a problem and the guy Brandon was so helpful and helped me address the issue promptly.

Pyro Drone
United States
Over 5 years using the app
Smile.io replied March 3, 2021

Thanks so much for the review 🌟 We're excited for your launch and we're here to help you boost customer engagement 🚀