Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,649)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer retention and increasing order values through customizable loyalty programs, including rewards, referrals, and VIP tiers. They praise its user-friendly interface and reliability. The customer support team is frequently commended for being responsive and providing creative solutions to improve loyalty programs, significantly boosting customer loyalty and satisfaction.

Edited September 6, 2024

I want to express my gratitude for the exceptional support provided by Shelby in helping us resolve a customer's issue with our rewards app. Shelby was quick to respond and offered a clear and helpful solution by suggesting the use of a deep link to our Smile panel. She provided us with the exact link we needed, as well as a guide for additional deep links, which was incredibly valuable.

Shelby also took the extra step of checking our Smile account and confirming that everything was set up correctly on our end. Her proactive approach, friendly tone, and thorough response made it easy for us to understand the next steps and effectively assist our customer.

We appreciate her attention to detail and the prompt support that helped us resolve the issue quickly. Thank you, Shelby, for going above and beyond!

Hygge Box
United States
About 5 years using the app
Smile.io replied April 8, 2022

Thank you so much for sharing your experience! 💖
So happy to hear that we were able to help out :)

March 20, 2024

Very helpful staffs!

doe a dear
United States
About 4 years using the app
Smile.io replied March 22, 2024

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

Yours in Loyalty,

✨ The Smile Support Team ✨

February 19, 2021

This is a fantastic app, incredibly user friendly, and allows for a high level of customisation. The integration with Stamped reviews has been very useful. Customer service is also great!

Hemp Botanics
United Kingdom
About 5 years using the app
Smile.io replied February 19, 2021

Thanks for sharing your feedback! Was a pleasure helping you get set up for success on the right plan. Will make sure Tess (who helped earlier) sees this too! :)

- Christian

Edited April 28, 2021

Kudos to Lynn, she's absolutely fantastic to work with. Love the interface! Works like a charm, and highly recommend this!

Ttin
Singapore
About 5 years using the app
Edited February 7, 2018

I would recommend this app, it's easy to use, quick to set up and the video tutorials are clear to follow too. I only gave it 4 stars as its VERY expensive and it would have been nice to try ALL the features in a trial to see how they worked before spending hard earned dollars and the features on the free plan are extremely limited. Next level up is 2000 members, I'm a long way from that so would have been nice to see more incremental stages, ie 500 or 1000 members.
Worth giving it a go. :) :)

Crate Crochet
Australia
About 5 years using the app
November 4, 2018

I used this app to setup a customer reward and light ambassador program. It is simple enough to quickly get configured but flexible enough to bend to some edge cases and workflow for my processes. There is no API access in non-enterprise versions which is why I did not give it 5 stars but sounds like they work with customers to customize and integrate in enterprise version which is super valuable.

detach™
Brazil
About 5 years using the app
November 2, 2017

Love the new upgrade!

Many thanks for all the support!!

Mykitco
United Kingdom
About 5 years using the app
December 8, 2023

Lisa was extremely helpful. She answered right away. She addressed my issue quickly and sent me directions to help our customers use smile rewards. Thank you!

John Wind Jewelry
United States
About 5 years using the app
Smile.io replied December 10, 2023

Thanks for leaving a review! We agree that Lisa is indeed helpful 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

Edited August 2, 2017

Lynn, Abby and the team at Smile.io are amazing! Abby was quick to help me in the chat online and I was able to get the answers I needed right away. Toward the end of our chat, she casually mentions that a customer just made a repeat order on my site. I've only had this app installed a week and it's working beautifully! Thank you Smile.io!

Hardlotionstore
United States
About 5 years using the app
Edited July 19, 2022

Joshua was superb! Very helpful and informative. Helped me resolve a problem quickly and efficiently and he has excellent gif taste.
Lovely chap :)

FRAHM Jacket
United Kingdom
About 5 years using the app
Smile.io replied July 19, 2022

Why thank you for the high praise my friend! It was wonderful chatting today, return for quick help and sick gifs anytime, we have both in equal supply! 😎

Cheers,
Joshua - Smile Team 🧙‍♂️