Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,634)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer retention and increasing order values through its loyalty and rewards programs. They praise its user-friendly interface and customizable features that integrate seamlessly with Shopify POS. The customer support is noted for its responsiveness and effectiveness, making setup straightforward. Merchants appreciate the app's robust functionality and exceptional service, noting significant satisfaction with its long-term performance.

August 28, 2019

It's a really good app and works very well. Installation was very simple and setting it up was easy. The only reason I have not rated 5 stars is that it would be nice to be able to add on say other features you need when on a lower tier. For example, we would really like VIP rewards but we are on the Starter package. For us $599 a month is simply out of reach at the moment but we would be willing to pay for the feature.

9 for 9
United Kingdom
Over 4 years using the app
Smile.io replied August 29, 2019

Hey there, thanks so much for your review and feedback! We love hearing your suggestions! :)

Edited November 19, 2020

Great customer service, a few technical niggles which I wish would be clearer. But they do seem to be doing everything they can to help.

Lauren Dickinson Clarke
United Kingdom
About 4 years using the app
Smile.io replied September 29, 2020

Thank you so much for your review and for providing your feedback here! This is really helpful for us. Our team has reached out regarding this - but if you have any additional concerns or feedback - please let us know! Help@smile.io :)

November 9, 2016

New to this app but seems good so far

Ashley Myers
United States
About 4 years using the app
June 6, 2016

Simple and nice app. Easy to set up as well. Could have done better with interface.

Moderee
Malaysia
About 4 years using the app
May 11, 2016

Having a reward program is such a great idea and Sweet Tooth makes it easy and explains everything so clearly. I can't wait to see how well this will work out for my store.

Joa Bath And Body
Canada
About 4 years using the app
March 24, 2022

Great customer service! My issues are resolved quickly any time I reach out for assistance. Much appreciated :)

Just Thrive
United States
About 4 years using the app
Smile.io replied March 25, 2022

Thank you so much for the review! We're happy to hear we're always able to quickly resolve your questions 😄

June 11, 2017

pretty great app. It would be a lot better if discount codes were automatic.

Avas Tarts
United States
Almost 4 years using the app
April 15, 2016

Very simple to set up, only problem we have is that being based in the UK we need pound signs not dollars!

Ashlyns Shop
United Kingdom
Almost 4 years using the app
December 5, 2014

It's a bit buggy, but the response team fixes the bugs pretty quickly if you send them an email. Support is very quick and courteous and they get to work straight away. Overall, pretty happy with it, especially for the price.

Barrister & Mann Fine Shaving Products
United States
Almost 4 years using the app
August 8, 2023

David has been very informative and giving us solutions. He has been the most informative and attentive compared to other customer support reps I have spoken to in Smile

Echt Apparel
Australia
Almost 4 years using the app
Smile.io replied August 10, 2023

Thank you so much for your review. We really appreciate your feedback and I've reached out to you personally to see how we can improve next time.

Best regards

David