Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,619)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and increasing order values through its rewards program. It features a user-friendly interface with extensive customization options, including loyalty landing pages. The integration process is smooth, and ongoing maintenance is minimal. Customer support is frequently praised for its quick and effective responses, significantly enhancing the user experience and reliability of the app.

November 21, 2024

This app is an easy to use way to drive further sales. The customer assistance is amazing!

Blink Tea
Canada
About 2 years using the app
Smile.io replied November 22, 2024

We smiled reading this review! Thank you so much :)

October 10, 2024

easy to use, fast responsive support team, effective user flow. thanks!

forth co
Singapore
About 3 years using the app
Smile.io replied October 12, 2024

We smiled reading this review! Thank you so much :)

August 29, 2024

We love this app and helped us retain customers and provide them with excitement with rewards when shopping. With the ever changing technology these days, it is great to receive excellent and very timely customer support when you need them, and thank you Lisa and Joana for always being there to respond promptly and provide assistance every time. Well done guys! :)

Peaches&Crème K-Beauty and Skincare
Malta
Over 3 years using the app
Smile.io replied August 31, 2024

Thank you very much for taking the time to leave this review! We are so glad that you're enjoying Smile. 😊

December 12, 2024

Shelby was amazing. Provided detailed answers to my concerns.

Touchland
United States
Over 5 years using the app
Smile.io replied December 14, 2024

So glad Shelby was able to assist you and thank you for your lovely review!

October 27, 2024

I recently had an excellent experience with Joanna from the Smile.io help desk. She was extremely helpful in addressing my queries and provided prompt responses that made the entire process seamless.
Joanna's expertise and quick replies ensured that I received the assistance I needed without any delays.

MERA MERAH
Austria
About 1 month using the app
Smile.io replied October 29, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

October 9, 2024

Lisa was very helpful with answering my question. She took the time to provide screenshots which was good so I could share them with my customer as she navigated the site. I appreciated her assistance.

Rebel Gardens, LLC
United States
12 months using the app
Smile.io replied October 12, 2024

Thank you for this lovely review - we think Lisa is great too! :)

September 20, 2024

First: Shelby in Customer Care is very professional and responsive. Secondly, Smile.io continues to evolve their platform. Third, they also look for opportunities to leverage the brands on the platform.

ThatsSmoooth
United States
Over 2 years using the app
Smile.io replied September 22, 2024

Thank you so much for taking the time to leave this review!

We really appreciate it 💖

Don't hesitate to reach out if you have any questions,

Smile Team ✨

December 11, 2024

I really appreciate Joana's help!! I am excited to start this program on my store and feel relieved that support was able to help me so quickly!!!

Affirm The Word Literary
United States
21 days using the app
Smile.io replied December 13, 2024

Thank you for taking the time to leave us a 5-star review! 🤩

October 24, 2024

Great experience so far, has all the features we needed and at a more competitive price than some other options. Lynn was incredibly helpful with any questions I had during the set up process they seem to always be online!!

Estella Collection
United States
9 days using the app
Smile.io replied October 26, 2024

Thanks for leaving a review! We agree that Lynn is indeed excellent 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

November 12, 2024

Great service, very quick to deal with issues, Lynn was great, professional and patient, solved a big problem I had, highly recommend this product!

Willloom
Hong Kong SAR
About 2 months using the app
Smile.io replied November 14, 2024

We are so glad to hear your experience has been smooth - that's what we aim for! We also think Lynn is pretty great :)))