Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,477)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

January 31, 2024

It's very app friendly, and easy to be used and navigate. Great choice/feature to be used for rewards program.

Big Nuts
Malaysia
7 days using the app
Smile.io replied February 1, 2024

We are super glad you found that app easy to use! If you have any questions our support team would be happy to assist :)

November 17, 2023

Wonderful service - thank you!

The Boho Depot
United States
About 1 year using the app
Smile.io replied November 21, 2023

We appreciate you taking the time to let us know your service was wonderful! It was our pleasure to assist 🙂

Here if you need any more assistance in the future!

Yours in Loyalty,

✨ The Smile Support Team ✨

February 4, 2024

Excellent app!

Origem Specialty Coffee
Israel
Over 3 years using the app
Smile.io replied February 7, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

- Smile Team ✨

February 21, 2024

good support

Rider Shop MY
Malaysia
Almost 3 years using the app
Smile.io replied February 23, 2024

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏

Yours in Loyalty,

✨ The Smile Support Team ✨

April 25, 2024

Joana helped a lot!

Rastah
United States
5 months using the app
Smile.io replied April 26, 2024

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

We did reach out to your last conversation thread to see if there was any additional feedback you could provide us. Hope to hear from you there to learn more about your experience using Smile 🤓

Yours in Loyalty,

✨ The Smile Support Team ✨

Show less

April 4, 2024

Joana was super quick and helpful in helping me find answers to questions I had. Looking forward to using the app and seeing how it can help my business grow, I feel assured there will always be help available when required

MyMuscleMug
United Kingdom
37 minutes using the app
Smile.io replied April 6, 2024

Thanks so much for leaving us a 5 star review :)

Yours in Loyalty,

✨ The Smile Support Team ✨

December 30, 2023

Hannah provided great support!!

The Brush Boutique
United States
6 months using the app
Smile.io replied January 4, 2024

Thank you so much for taking the time to leave this review! We're so glad to hear that you had a great experience with Hannah 🤩

Don't hesitate to reach out if you have any questions! We're always here when you need us 💖

- Smile Team ✨

January 5, 2024

Brandon was very helpful and quickly identified what I needed to do.

Liqua Nutrients
New Zealand
9 days using the app
Smile.io replied January 6, 2024

Thank you so much for your review. We agree that Brandon is awesome! 🤩 Please reach out if we can help with anything else 🙏

Cheers
The Smile team 🤗

December 13, 2023

Wonderful customer service when things don't go so well or there are temporary interruptions.

Vintage Breaks
United States
13 days using the app
Smile.io replied December 15, 2023

Thanks for taking the time to leave us a review! We're so glad to hear that we were able to provide good customer service while we quickly worked to resolve your issues 🤓

Yours in Loyalty,

✨ The Smile Support Team ✨

November 20, 2023

Hannah was helpful and supportive. Thank you.

Miniaday Designs, LLC.
United States
5 months using the app
Smile.io replied November 22, 2023

We're so glad to hear Hannah was helpful when you reached out to us for help! It's our pleaure to assist 🤓

Yours in Loyalty,

✨ The Smile Support Team ✨