Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,477)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

April 4, 2024

Joana was super quick and helpful in helping me find answers to questions I had. Looking forward to using the app and seeing how it can help my business grow, I feel assured there will always be help available when required

MyMuscleMug
United Kingdom
37 minutes using the app
Smile.io replied April 6, 2024

Thanks so much for leaving us a 5 star review :)

Yours in Loyalty,

✨ The Smile Support Team ✨

December 30, 2023

Hannah provided great support!!

The Brush Boutique
United States
6 months using the app
Smile.io replied January 4, 2024

Thank you so much for taking the time to leave this review! We're so glad to hear that you had a great experience with Hannah 🤩

Don't hesitate to reach out if you have any questions! We're always here when you need us 💖

- Smile Team ✨

January 5, 2024

Brandon was very helpful and quickly identified what I needed to do.

Liqua Nutrients
New Zealand
9 days using the app
Smile.io replied January 6, 2024

Thank you so much for your review. We agree that Brandon is awesome! 🤩 Please reach out if we can help with anything else 🙏

Cheers
The Smile team 🤗

December 13, 2023

Wonderful customer service when things don't go so well or there are temporary interruptions.

Vintage Breaks
United States
13 days using the app
Smile.io replied December 15, 2023

Thanks for taking the time to leave us a review! We're so glad to hear that we were able to provide good customer service while we quickly worked to resolve your issues 🤓

Yours in Loyalty,

✨ The Smile Support Team ✨

November 20, 2023

Hannah was helpful and supportive. Thank you.

Miniaday Designs, LLC.
United States
5 months using the app
Smile.io replied November 22, 2023

We're so glad to hear Hannah was helpful when you reached out to us for help! It's our pleaure to assist 🤓

Yours in Loyalty,

✨ The Smile Support Team ✨

January 8, 2024

Great support from Lisa!

Perkolator Coffee
United States
About 1 year using the app
Smile.io replied January 10, 2024

Thank you so much for taking the time to leave this review 💛 It was a pleasure assisting you!

Lisa - Smile Team✨

February 10, 2024

She was very helpful and knowledgeable. I appreciated the help on a late Saturday afternoon!

Balm Valley Co
United States
2 months using the app
Smile.io replied February 13, 2024

Thank you so much for taking the time to leave this review 💛 We are happy the team was able to help :)

-The Smile Team✨

January 3, 2024

Very good app experience, it can meet my requirements, and the customer service team is also actively helping me solve problems.

OTTOCAST
Hong Kong SAR
7 days using the app
Smile.io replied January 6, 2024

Thanks for taking the time to leave us a review! So glad to hear that our support team was able to quickly resolve your issue 🤓

We'll be here if anything else comes up!

Yours in Loyalty,

✨ The Smile Support Team ✨

Edited October 14, 2024

Lisa was exceptional at giving us the support we needed!

EuroGiant
Ireland
11 months using the app
Smile.io replied November 16, 2023

Thanks so much for taking the time to leave us a review AND for the kind words about Lisa! So glad she was able to assist you and that you found her to be as amazing as we think she is too 💖

Yours in Loyalty,

✨ The Smile Support Team ✨

December 26, 2023

5 stars

99 Fresh
United States
Over 2 years using the app
Smile.io replied January 4, 2024

Thank you so much for taking the time to leave this review! We appreciate it so much 🤩

- Smile Team💛