Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,550)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.

March 7, 2016

Great app, very easy to setup and use

Nutrimix
United States
About 9 years using the app
Edited February 1, 2024

To those merchants that are looking to increase customer engagement and make the most out of each customer relationship, look no further than Smile.

Having been on multiple platforms over the years and having tested many different Reward & Loyalty offerings, allow me to save anyone that is looking for a customer point solution some time as you have now found the app you need for your Shopify store.

Look no further. This app is super easy to setup and customer service is always available should you need it.

BulbAmerica
United States
Over 8 years using the app
Edited November 5, 2024

Useful for our reward system - great support from Shelby.

Grassroots California
United States
Over 8 years using the app
February 12, 2019

I am new at this, and needed help- Maggie M you are awesome! You fixed it faster than I expected and I really appreciate good customer service. You rock!

Studio Gear Cosmetics
United States
Over 8 years using the app
Smile.io replied March 27, 2019

Thanks so much for the five-star review! Our Support team is pretty awesome :)

March 15, 2023

This is a Great app and customer support! We use it for our POS transactions. My questions were answered and we're ready to go.

Vapor Villa
United States
Over 8 years using the app
Smile.io replied March 15, 2023

Awesome that you are all set up now :) Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊

Smile Team ✨

Edited September 27, 2024

Exceptional customer service that has willingly accommodated our changing needs over the years. Smile is highly supported, and feature-rich. However, we value customer service above all else, and we have always been supported by this team.

Camille Beckman
United States
Over 8 years using the app
Edited September 1, 2016

Good till now! www.vangovapes.com has a great points program!

Vangovapes
Canada
About 8 years using the app
Edited June 10, 2024

As always Smile is amazing to work with. Joshua was kind, helpful, professional, and extremely personable. Felt like I was hitting up a buddy for some help and he was more than happy to do all he could. Our customers love our rewards system but I love working with companies who take care of their customers and Smile is definitely that.

2023 Update: Smile is still out here killin' it. Angie helped pull manual reports for us on a weekly basis over a 9-week program we ran. The team truly goes above and beyond - thank you Angie!

Death Wish Coffee Company
United States
About 8 years using the app
Smile.io replied August 10, 2021

Oh my goodness, thank you SO much! 😭 I always enjoy chatting with you, Kelly! You've made my year 💖
As always, reach out anytime! Happy to help!
- Tess

September 15, 2022

I love this app and any time I have contacted support they are always very helpful! My customers are enjoying using their rewards both in store and online!

Remedy By Jess
United States
About 8 years using the app
Smile.io replied September 16, 2022

Thank you so much for taking the time to leave this lovely review 🙌 It was great chatting with you & we're so happy to hear your customers are loving Smile too 🤩

💖 Lisa

March 30, 2015

Very impressive customer service, had a problem with setting up the badge but Mike resolve it in no time despite i am yet a 'paying' customer.

Thumbs up...

Little Cherry
Singapore
About 8 years using the app