Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,478)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

April 9, 2024

Great App and quick to respond to any questions when setting up :)

Ivy Mae Collection
Australia
About 9 hours using the app
Smile.io replied April 12, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

February 27, 2024

It is a very capable app and esasy to set-up, but it was not what the client required at a 100%, also tech support is a plus.

Biolube
Uruguay
14 days using the app
Smile.io replied February 28, 2024

Thank you for your review! 🙏 We have reached out via email to see if there is anything we can improve on.

Smile Team

December 11, 2023

Add a smile team to the points collection box and leave a comment in order to collect points through this method

prettify
Egypt
About 1 month using the app
Smile.io replied December 12, 2023

Thanks for taking the time to leave a review - it helps us make Smile better! We've reached out personally via email to get more context on what you are looking for.

February 14, 2024

Great support

Bogart Man
South Africa
8 months using the app
Smile.io replied February 22, 2024

Thank you for your kind review!

February 16, 2024

Lisa was beyond quick with her response and solutions offered. I was able to get the rewards program running, and have a link for social.

Thank you again!

EH Treasures
United States
About 1 hour using the app
Smile.io replied February 18, 2024

Thanks for leaving a review!

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

December 21, 2023

Excellent, patient, knowledgable customer service. Very easy to integrate with other apps.

My Store
United States
About 22 hours using the app
Smile.io replied December 25, 2023

Thank you so much for leaving us this 5-star review & for the kind words about our customer service team! We really appreciate it 🫶 Shoutout to app integrations, too 🙌

Yours in Loyalty,

✨ The Smile Support Team ✨

December 13, 2023

Fast and knowledgeable.

OmBaked
United States
11 months using the app
Smile.io replied December 14, 2023

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!


Cheers,
- Smile Team ✨

December 22, 2023

Just signed up today. We had tons of questions and Lynn was very patient and supportive to respond in a very detailed manner to each one. We are up and running and excited to offer rewards to our customer! Thanks Lynn!

Thanks 2 Blanks
United States
About 2 hours using the app
Smile.io replied December 25, 2023

Thank you so much for taking the time to leave this review! We're so glad to hear that you had such a great experience with Lynn 🤩

Don't hesitate to reach out if you have any questions! 💖

- Smile Team ✨

January 7, 2024

Absolutely helpful!

Lash Tribe
Australia
Over 1 year using the app
Smile.io replied January 10, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

Edited November 14, 2023

Exceptional customer service!

Spun
United States
4 months using the app
Smile.io replied November 15, 2023

Thank you for taking the time to leave your review ❤️

It was a pleasure assisting you feel free to reach out if you need anymore assistance

- Jade & The Smile Team